Job Description
Role Summary
Our mission at HubSpot is to help millions of organizations grow better.
Commerce Hub powers the future of B2B billing and payments, helping SMBs quote, bill, and get paid — all within a connected CRM experience. Within Commerce Hub, the Merchant Services team builds the infrastructure that keeps customers active, compliant, and in control from the moment they go live.
As a Senior Product Manager I, Merchant Services, you will own and evolve a core product area within our merchant experience. You’ll define and deliver a resilient, self-serve account management experience that balances automation, risk, and speed — ensuring customers have timely access to cash flow and simple reconciliation with their accounting systems.
What You’ll Do
Own the product strategy and roadmap for a defined area of the merchant account management experience
Drive improvements to onboarding, payouts, and reconciliation workflows to reduce friction and increase customer confidence
Partner with Finance, Payment Operations, Risk, and Engineering to deliver secure and compliant payment experiences
Translate customer needs — particularly those of RevOps and Finance leaders — into clear product requirements and prioritized initiatives
Guide new product ideas from discovery through launch, ensuring strong execution and measurable impact
Use qualitative research and quantitative data to identify opportunities, validate hypotheses, and inform decision-making
Define success metrics for your product area and monitor performance to drive continuous improvement
Collaborate within the Product Triad (Engineering + UX) to ship high-quality, customer-first solutions
What You’ll Bring
Required Qualifications
Experience managing and launching B2B or B2B2C SaaS products
Strong understanding of online payment processing and payout reconciliation workflows
Familiarity with embedded finance tools and payment platform integrations
Experience working with risk signals, fraud mitigation concepts, or underwriting workflows
Ability to balance business goals, technical constraints, and customer needs when making product decisions
Strong collaboration skills with Engineering, Design, Analytics, and cross-functional stakeholders
Experience using data to inform product decisions and measure impact
Excellent communication and stakeholder management skills
Nice-to-Have Qualifications
Experience scaling merchant onboarding or self-serve financial workflows
Exposure to global payments or international compliance considerations
Experience integrating third-party financing or payment vendors
Background working closely with RevOps or Finance leaders in SMB environments
Where You’ll Work
Location: United States
Work location preference eligibility: Remote / Hybrid / Onsite
Travel/Shift: Minimal travel expected
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$158,100—$253,000 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
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India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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