Job description
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?
Position Overview
Our Customer Service Team, based in Rydalmere, is seeing a Customer Service professional to provide customer support in our Wholesale team to support our Galleries, Luxaflex and Independent customers.
Responsibilities:
- Field queries via phone and e-mail
- Advise customers of orders on hold or out of stock products
- Follow up outstanding order on hold responses
- Order parts and samples for customers as required
- Assess and raise Authorisation for Return (AFR’s) with customers
- Investigating repairs and processing paperwork, with an understanding of product warranty
- Follow up on urgent orders / Rework / Remake status
- Provide support to the BSM for allocated State
- Chasing up of lost in transit orders or damaged products
- Flexible in providing back-up support to the other customer service teams as requested
The ideal candidate will have:
- Previous experience in a product-based Customer Service / Call Centre environment
- Excellent customer service and telephone skills
- Strong organisational skills
- Ability to manage both internal and external relationships.
- Excellent written and verbal communication skills
- Excellent time management
- A high level of initiative and self-motivation.
Perks:
- On-site Parking
- Hybrid Work
- Be a part of a supportive, collaborative team where your contribution makes an impact.
- Enjoy generous discounts on our premium products
- Access to Social Club
If you’re eager to make a real impact in a fast-growing company with big aspirations and are ready to be part of something truly exciting and transformative, apply now and be a key player in Hunter Douglas journey to success!
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
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