Job Description
About the role:
The A/V Team at iCapital works collaboratively with internal stakeholders, peer technology groups, and third-party vendors to support the company’s rapidly growing corporate A/V footprint, which includes physical locations in the US, Canada, Portugal, Switzerland, London, Singapore, Japan, and Hong Kong.
This role reports to the A/V lead. The A/V team at iCapital is responsible for the A/V design, implementation, live event support, service and maintenance as well as maintaining Microsoft Teams and Zoom collaboration software architecture working closely and collaboratively with all groups at iCapital to deliver a high touch experience.
Responsibilities:
POC for assigned project installations, coordinating project timelines and overall vendor coordination to ensure successful installations.
POC for assigned live events, coordinating A/V needs with Event stakeholders and performing onsite pre-event kickoffs.
Perform both on-site and remote support on all A/V systems, conference room digital signage, and Live Event Support across all offices.
Perform Tier 1 level on-site A/V service and maintenance.
Manage corporate Microsoft Teams & Zoom accounts and backend administration.
Maintain strong relationships with the iCapital Corporate Technology teams to ensure alignment in service operations and delivery of cross-functional collaboration solutions.
Perform quality checks on A/V equipment, vendor work and maintain A/V documentation.
Ensure that the end user’s workplace experience is positive and modern.
Qualifications:
4+ years of experience executing delivery project management on the service and maintenance of Audio-Visual integrated systems, installation, live events, digital signage, and equipment for conference rooms.
Strong knowledge of A/V collaboration technologies such as DTEN, Neat, Polycom, Crestron, Logitech and BiAmp.
Strong knowledge of LED video walls and video distribution systems
Experience with Zoom platform administration including Zoom Meeting, Zoom Phone, and Zoom Room.
Experience with Microsoft Office 365 administration, including Teams, Room, and Equipment resources.
Familiarity with Project Management platforms (Monday.com)
Able to read, review, and assess Construction drawings, A/V line diagrams and schematics.
Experience required with Apple macOS, iOS, Windows, and Android.
Excellent verbal and written communication skills, with the ability to communicate effectively with both senior business users and teams to deliver effective solutions.
Strong process orientation, project management experience, problem solving ability and strategic mindset.
Strong customer service skills and high touch support experience.
Excellent attention to detail while balancing multiple projects.
Desire to discover and learn new technologies to improve the conferencing experience.
Bachelor’s degree and/or certifications.
CTS certification preferred.
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office three days, with the flexibility to work remotely two days. Every department has different needs, and some positions will be designated in-office jobs, based on their function.
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc
