Job Description
iKnowHow SA is a leading Software & Robotics Solutions company operating internationally. We aim to empower businesses with innovative software and robotics solutions. As a rapidly growing company with a vision for the future, we are committed to fostering a dynamic and collaborative workspace where creativity and technical excellence thrive.
We are now looking for a highly motivated IT Business Analyst to work in new challenging outsourced projects.
The IT Business Analyst acts as the primary liaison between the Business Units and the IT Department. The role is responsible for the systematic intake, assessment, prioritization, and high-level analysis of business demands originating from all the Business Units. This is a critical position as it ensures that incoming IT requests are accurately captured and translated into actionable high-level requirements, as well as they are introduced into the overall demand backlog after being properly qualified. The position reports to IT Project Management & Business Analysis Manager.
The position reports to the Business Analysis Lead, supporting the business analysis function across multiple projects.
Responsibilities
Analyze business requirements and translate them into clear functional specifications and user stories
Collaborate with stakeholders to understand business processes, identify gaps and document system requirements
Produce structured documentation such as:
Business Requirement Documents (BRDs)
Functional specifications
Process flows and use cases
Support solution design discussions together with developers and technical leads
Prepare initial functional test scenarios based on documented requirements in order to support the QA process
Assist in validating delivered functionality through early-stage testing and requirement verification
Work closely with the QA Engineer to ensure that test scenarios reflect the intended business behaviour of the system
Maintain clear and updated documentation throughout the project lifecycle
Participate in project workshops, requirement clarification sessions and user validation activities
Contribute to the continuous improvement of business analysis practices and documentation standards within the team
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
2–4 years of experience in roles such as: IT Business Analyst, Functional Analyst, Systems Analyst
Good understanding of software development lifecycle and system analysis practices
Experience documenting functional requirements and business processes
Familiarity with modelling techniques such as UML or BPMN is considered a strong plus
Exposure to Agile or hybrid delivery environments is desirable
Strong analytical thinking and structured problem-solving skills
Good communication skills and ability to collaborate with technical and business stakeholders
Excellent command of the English language
Competence in Business Analysis & Modelling Techniques such as UML/BPMN
Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have
Attractive salary package based on experience and qualifications
A modern workspace in Athens, with remote work flexibility
Career development and growth opportunities through a structured Job Grade System
Continuous learning opportunities, including personalized training seminars and access to cutting-edge technologies
A stable and enjoyable working environment within an international and highly skilled team #LI-Hybrid
