Staff Experience Designer

Job Description

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale opportunities that will forever change the way people feed themselves and their loved ones. We’re a four sided marketplace and design for the needs of Consumer, Shoppers, Retailers, and Advertisers.

Within the Instacart Design org, we have exciting roles that will drive meaningful business impact through thoughtful strategy, experimentation, and high-quality execution. We design the end-to-end journeys that help customers discover, understand, and feel the undeniable value of Instacart, putting empathy for both prospective and existing members at the center of every decision. Our team blends product thinking, brand-forward storytelling, and behavioral insight to create cohesive, high-performing growth experiences. We pride ourselves on a culture of experimentation, accountability, and craft, continuously evolving how we design for conversion, retention, and long-term customer value.

We’re hiring for a Staff Experience  Designer to join the Meals and Health pod and lead briefs that cross multiple touchpoints along our end to end online grocery experience in app. You’ll obsess user, cultural and industry shifts in the Meals and Health spaces and inspire new features that come with strong value propositions that can be uniquely owned by the Intacart brand experience and online grocery ecosystem. This role will need to work very closely with teams across the end to end shopping experience as well as new modalities that help deliver experiences through AI and agentic based conversational interfaces. This is a high-impact, highly collaborative role partnering closely with Product, Engineering, Marketing, Brand, Data Science, and Research to drive measurable business outcomes while strengthening customer trust, affinity for the brand and long-term loyalty.

About The Job

Daily Rhythms and Samples of Work

• Drive and lead experiences with the Health & Meals experience pods to drive highly personalized experiences that integrate meal planning, nutrition, allergy management, and family dynamics into the core grocery journey—creating new layers of value for households with specific needs and goals.
• Lead end-to-end experience design briefs that bring value to our meals and health affordances across all surfaces and modalities, eg., agentic interfaces.
• Define and own experience frameworks that map key journeys (first 3 orders, building repeat patterns, meal planning, nutrition and health goals, subscription adoption) and clearly articulate the beats, rhythms, and jobs to be done at each step.
• Codify experiential principles—functional and emotional—to guide what users should understand, decide, and feel across flows, and translate those principles into patterns, content hierarchies, and interaction rules that can scale across teams.
• Use AI-assisted prototyping and concept development as a core part of your practice—providing strong art direction, references, and experiential intent to generate flows and concepts that align with Instacart’s design system, brand positioning, and evolving interaction patterns.
• Shape content, hierarchy, and information architecture across surfaces: define how information is structured, named, and prioritized so that users have clear comprehension at every step while the business and partners get the right visibility where it matters.
• Design for visual clarity, pacing, and density—establishing patterns, grids, and rules that govern how modules, carousels, and key placements work (e.g., above vs. below the fold/break) to balance user needs, business objectives, and partner value.
• Work with Research (and sometimes lead or plan research yourself) to uncover insights about meals, nutrition, health goals, and lifecycle behaviors, then translate those insights into concrete journey maps, flows, and experiential principles.
• Craft narratives, naming, and value propositions for experiences and features—creating artifacts (strategy docs, flows, storyboards, internal decks) that help teams socialize ideas internally and, when needed, inform external positioning for customers.
• Raise the bar for experience-led thinking across the pod(s)—mentoring partners on how to think in journeys and emotions, not just screens, and advocating for cohesive, principle-driven experiences that feel uniquely Instacart.

About You

Minimum Qualifications

• 15+ years of experience designing consumer-facing digital products and experiences across web and mobile, with a portfolio that highlights complex, multi-step journeys and end-to-end flows including marketing channels like social, crm, and campaigns.
• Strong track record of projects that demonstrate a fluency and depth in at least two design languages :  content design, UX/product design, visual design, design strategy, design research —and demonstrable fluency collaborating across the others.
• Driven by continuity, consistency, cohesion, comprehension and brand differentiation with an exceptional eye towards design system detail.
• Proven ability to partner with product and business leaders as you direct multiple design disciplines through clear briefs, concept iteration, testing, executive reviews and feature launches.
• An overwhelming fascination with human behaviors, pop, food, social and shopping culture, communication, visualization, design systems, language, content hierarchy, and the evolving models of producing world class design products for our future conditions.
• Exceptional communications skills with clear strengths in structured strategic storytelling, context setting, visually compelling and polished  presentations that inspire, and clear decisions making frameworks/concepts that accelerate agreements to move forward.
• Case studies of brand-centric product design work that is driven by user insights, data science, strategic frameworks, and metrics of impact to the business.
• Track record of navigating ambiguity and multi-stakeholder environments, creating structure from loosely defined opportunity areas and guiding teams toward alignment.
• Fluency in google slides and figma is a must with desire for additional design or generative tools including but not limited to: Claude Code, Loveable, Cursor, and ChatGPT.

Preferred Qualifications

• Experience designing for marketplaces, e-commerce, grocery, CPG, or membership/subscription products, especially where lifecycle, growth, or repeat behavior is critical.
• Experience shaping onboarding, activation, and retention journeys, including first-order and early repeat experiences that build habits, loyalty, and personalization over time.
• Familiarity with domains like meal planning, nutrition, health goals, and allergy/restriction management, personalization and how they intersect with household grocery behavior.
• Experience designing high-visibility surfaces such as home, personalized feeds, and merchandising placements—including how to manage density, stacking, carousels, and above-the-fold/break strategies for maximum clarity and impact.
• Experience working within and evolving large-scale design systems, ensuring AI- and human-produced flows align to system constraints while allowing room for innovation.
• Comfort working with distributed, cross-functional teams across time zones, and influencing outcomes on multi-team initiatives without direct authority.

#LI-remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$198,000—$209,000 CAD