Job description
ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.
We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:
We’re hiring a sharp, self-driven ServiceNow Developer to support outcome-based IT transformation for federal clients.
As a ServiceNow Elite Partner, we design and deliver secure, scalable ServiceNow solutions that modernize service delivery, automate workflows, and improve operational performance.
If you’re strong in ITSM, enjoy consulting-style delivery, and want your work tied to measurable outcomes - we want to meet you.
TO BE SUCCESSFUL HERE YOU WILL:
- Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
- Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
- Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
- Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
- Support delivery end-to-end: requirements → build → test → deploy → optimize.
- Ensure stability, performance, and secure configurations in regulated environments.
- Mentor junior developers and contribute to best practices.
REQUIRED QUALIFICATIONS:
- 5+ years ServiceNow development experience
- Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
- Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
- Proficiency in JavaScript and REST/SOAP API integrations
- Experience delivering in Agile/Scrum
- Strong consulting mindset and stakeholder communication
- ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)
NICE TO HAVE QUALIFICATIONS:
- Experience supporting federal clients or regulated environments
OUR TALENT VISION:
- We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
- We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
- Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
- Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
- We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
OUR BENEFITS:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
If you require assistance or accommodation during the application process, please contact [email protected] to make arrangements.
