Servos

Founded in 2019, we are a ServiceNow Elite Partner. We help public sector organizations, their citizens, customers, and employees by using the ServiceNow platform to improve service delivery and replace outdated systems. We offer solutions for Customer Service Management (CSM), Field Services Management (FSM), and Custom Application Development. We also integrate AI tools like Now Assist, deploy AI agents for routine tasks, and manage AI operations with ServiceNow’s AI Control Tower. We are the first ServiceNow Elite Partner with a certified Public Sector Digital Services (PSDS) practice.

Our implementation process covers strategy (project roadmaps, change management, training), design (accessibility, mobile, brand consistency), and implementation (integrations, custom app development using AppEngine, managed services). We provide solutions for government, including grants, citizen services, and content management. ServosGov is our framework of solutions and best practices for state and local agencies. We also work with Customer Workflows, Creator Workflows, and HR Service Delivery (HRSD) solutions like Employee Center and Integrations Hub.

Our mission is to drive digital transformation in the public sector and create citizen-first experiences. We aim to do what’s right for our clients, prioritizing people: citizens, business owners, and government staff. We maintain a human-first approach throughout our work.

Our core values are:

• Drive Client Success
• Be Realistic
• Do Your Best
• Be Innovative
• Have Fun
• Win as a Team
• Be Humble

We are a remote-first company with 51-200 employees across the United States. Our team environment is collaborative, purpose-driven, and human-first. We describe our culture as professional yet youthful, focused, friendly, and innovative. Employees are encouraged to be creative and supported by their teams and leadership.

Our leadership includes CEO Will Loving, VP of Delivery Ashley Haglin, VP of Solutions Matt Miller, Director of HR & Finance Marnie Henry, Directors of Delivery David Hurley and Damian R. Broccoli, and VP of State & Local Government Strategy Pat Snow.

We organize virtual and in-person team events to stay connected. We also offer opportunities for charitable giving through quarterly initiatives chosen by our team, like supporting the UNICEF Kids in Need of Desks (K.I.N.D.) Fund.

We offer a comprehensive benefits package, including fully-funded individual healthcare premiums (and competitive rates for family coverage), a strong 401(k) match, and unlimited paid time off (PTO) after your first year. We provide competitive salaries and invest in your professional development and training, including certifications. As a remote-first company, we operate across the United States. We also hold team events to connect and support quarterly charitable giving initiatives.