Job Description
Do you want to be a part of a team that ensures world class triage to our clients and patients? We are looking for an exceptional, intelligent, and quality Clinical Support Specialist who will ensure that patient needs are fulfilled by fulfilling timely administrative requests so that the nursing team can focus on their calls and triage!
**Must have high speed internet
**Must be tech savvy, enjoy a fast-paced environment, and have keyboard competence
\*\* Must be willing to work a set 2 week rotation schedule
- Week 1: Wednesday-Friday 10p-4a CST
- Week 2: Monday & Tuesday 10p-4a CST and Saturday & Sunday 8p-4a CST
If this describes you, apply now to join our team!
This is a fantastic opportunity to join a rapidly growing, patient-focused business. We are actively recruiting talented Clinical Support Specialists to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service in a fast-paced environment that will help improve the lives of our nursing staff through scheduling and order fulfillment related tasks. The Clinical Support Specialist will provide direct support to the front-line staff fielding calls by processing requests in a work queue that includes scheduling and order fulfillment. The role reports to the Director of Call Center Operations. This is a full-time, hourly remote position.
IntellaTriage’s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line – we want to ensure our providers’ patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders benefit. We provide our customer’s patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customer’s nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customer’s bottom line by reducing overall cost to deliver after-hours care.
The Clinical Support Specialist will be responsible for timely processing of a work queue that includes scheduling and order fulfillment.
- Schedule/Assign nursing visits for our customers within the customer’s EMR system.
- Monitor announcements for changes to our customers’ On-Call Schedules and update the system and team accordingly.
- Enter orders for Durable Medical Equipment into the appropriate systems as designated by the customer.
- Process medication refill requests through our customers’ pharmacy.
- Complete other administrative tasks as assigned.
Qualifications
· High School Diploma or equivalent.
· Requires a minimum of 1-year experience in an administrative support role
· Excellent written and oral communication skills
· The ability to work day, night, weekend, and holiday shifts
· Working knowledge of Windows, Excel, Word, and other Microsoft business applications
Your Traits & Characteristics
· You are passionate about excellence in the delivery and consistency of patient care.
· You are organized and detail oriented.
· You work quickly and pride yourself on keeping the inbox clean.
· You embrace accountability for excellent customer service by acting quickly and decisively without direct supervsion
· You foster teamwork and motivate others to perform at a high level.
· You do what is right every time and without question
This part-time Clinical Support Specialist will be paid at a rate of $15 per hour. You will be eligible for a $1 shift differential for overnights and a $1 shift differential for weekends (Saturday & Sunday). All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year). All part-time and full-time nurses are eligible to participate in our 401(k) plan.
