Job Description
Company Description
At Link Snacks, we show up hungry, roll up our sleeves, plaid or otherwise, and dive straight into the hard work. We don’t hide from challenges; we hunt them down. We push harder, move faster, and take the kinds of big swings that built this business in the North Woods of Wisconsin four decades ago.
We’re everyday people who deliver extraordinary results. Innovation, creativity, and urgency aren’t buzzwords, they’re expectations. And just like the real protein snacks we make across our global house of brands—Jack Link’s® , Lorissa’s Kitchen® , Golden Island® , BiFi® , and Peperami® and KOOEE!® to name a few—there’s nothing artificial about us. What you see is exactly what you get: humble, gritty, passionate people who show up every day ready to not just be a participate in the meat snack industry that the Link Family created, but to move faster, innovate harder and keep raising the bar so high, the rest of the world needs a ladder just to see it.
Dominating this space across the world takes a team. A team that runs together, succeeds together, and celebrates together. A team that’s full of relentless energy and spirit that can only be fueled by one thing: a fist full of our delicious meat snacks.
Real Meat Protein. Real People. Real Results. THAT is Link Snacks.
Job Description
Hours: Monday-Friday, 8:00 am - 4:30 pm, in office Monday-Thursday, Friday Remote
Jack Link’s is looking for a Customer Service Representative to join our Underwood, IA team. The ideal candidate should be an effective communicator, self-motivated and seasoned at working collaboratively. In this role, you will be responsible for a variety of duties across our customer service team. You will be the key point of contact for internal and external customers on order management functions, consumer inquires and continuous improvement efforts to enhance the overall service our customers are receiving. You will build partnerships with cross functional teams including sales, finance, transportation, warehousing, supply planning, demand planning, FSQ, marketing, brand and most importantly; the customer.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position shall consist of, but are not be limited to, the following:
- Manage the daily flow of orders through the supply chain within your area of responsibility
- Provide professional customer service by diagnosing and resolving customer problems or inquiries via email, phone or other correspondence
- Serve as a liaison between internal and external business partners to provide our customers with world class customer service.
- Support adherence to company policies through education, guidance and persistence
- Responsible to achieve business metrics (Fill Rate, On Time Delivery, Customer Experience, etc…) to drive a high level of customer satisfaction
- Correspond with consumers who have encountered a problem with a product or service offering and resolve the issue in a timely manner.
- Document consumer inquiries into a web-based platform to transcribe interactions which will provide internal business partners the data needed to make strategic decisions
- Develop a thorough working knowledge of various brands, products and services
- Responsible to diffuse escalated situations where a customer has become frustrated due to a product issue or service offering. The candidate must possess the ability to respond in a clam, controlled and professional manner.
- Collaborate with internal business partners to develop better customer support processes
Qualifications
REQUIRED EDUCATION, EXPERIENCE and ABILITIES:
Bachelor’s degree and/or 3 years or more in related business experience is preferred.
SAP experience is preferred
Consumer Packaged Goods experience is preferred
Proficient in Microsoft Office applications; Outlook, Excel, PowerPoint and Word
Excellent verbal and written communication skills
Effective listener and ability to exhibit patience in all situations
Outgoing personality with a desire and commitment to provide excellent customer service
Solid problem solving skills to find answers on behalf of the customer
Strong organization skills with an ability to execute the details
Ability to learn quickly, adapt in various situations and work in a team environment
Follow through on commitments and show concern for the needs of others
Additional Information
The hiring range for this role is $21.00-$29.00 hourly. Actual wages will vary based on several factors, including but not limited to external market data, internal equity, location, and candidate skill set and experience. Base pay is just one component of Jack Link’s Total Rewards package for Team Members. Other rewards may include annual incentive and program-specific awards. Jack Link’s provides a variety of benefits to eligible Team Members, including medical, dental and vision benefits, life and disability insurance, 401k participation, paid holidays, and paid time off.
The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 25 pounds, and talk or hear. The employee is occasionally required to sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a plant/office setting. It is clean and dry with climate-controlled environment.
Equal Employment Opportunity Employer
Jack Link’s is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
E-Verify
Jack Link’s provides the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new Team Member’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. We do not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, we use E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that Jack Link’s has violated our responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).
All your information will be kept confidential according to EEO guidelines.
