Job Description
Global VP, Customer Success
This is an opportunity to make a visible, meaningful impact — on a company, on customers, and on the safety of the internet.
Jumio is looking for a new Global Vice President of Customer Success to transform and lead a mission-critical, global Customer Success and Support organisation. You’ll have the mandate to shape how customers realise value from our platform, influence product and business decisions at executive level, and build a world-class success function that supports our next phase of growth.
At Jumio, our work matters. We help businesses fight fraud, prevent identity crime, and build trust online — making the digital world safer for millions of people every day. Customer Success plays a central role in delivering on that mission.
The Role
This is not a business-as-usual role. It’s a senior leadership opportunity for someone who enjoys transformation — redesigning teams, processes, and ways of working to drive adoption, usage, and measurable customer outcomes at scale.
You will own the post-sales customer experience end-to-end, ensuring customers achieve value quickly and sustainably from Jumio’s identity, biometrics, and compliance solutions. While Sales and Account Management own renewals and expansion, your work will directly influence both through strong adoption, advocacy, and proactive risk management. You will also have the opportunity to modernize the Customer Success function by identifying and implementing AI-driven tools and workflows that improve customer insight, team productivity, and the overall customer experience.
You’ll work closely with Product, Engineering, Sales, and Marketing, bringing the voice of the customer into decisions that shape our roadmap, operating model, and customer strategy.
Who This Role Is For
This role is suited to a senior Customer Success leader who has:
- Built, scaled, or transformed high-performing Customer Success and Support organisations
- Operated comfortably at executive level in complex, enterprise environments
- A strong sense of ownership, commercial awareness, and customer advocacy
- Motivation to build something better — not just maintain what exists
Why Jumio
- A purpose-driven company tackling fraud and identity crime globally
- A leadership role with genuine scope to shape outcomes and strategy
- The chance to build a best-in-class Customer Success organisation with lasting impact
If you’re excited by the opportunity to lead transformation and deliver meaningful customer impact in a company with a clear and positive purpose, we’d love to hear from you.
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].
