Job Description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
As a Business Systems Analyst at JumpCloud, you will be a key player in optimizing our internal business platforms, with a primary focus on Salesforce and Data Analysis. This role is based in India and is essential for driving efficiency and success across our global operations. You will act as a vital liaison between our business stakeholders and our technical teams, ensuring our systems are not only functional but are also constantly evolving to meet the complex demands of our business. If you are passionate about mapping, building, and reporting on business processes, this role is for you.
About the Team:
We are a highly collaborative, globally distributed Enterprise Systems Engineering team. We are responsible for the reliability of our core enterprise applications. Our team spans multiple time zones, and we thrive on trust, accountability, and seamless asynchronous communication. We value curiosity and continuous improvement, and we actively support each other’s career growth. We operate with deep customer empathy and a discovery-driven mindset, and we work cross-functionally with Sales, Marketing, Finance, Data Analytics, and Customer Success to achieve our goals.
What you’ll be doing:
- Solution Design and Process Improvement: Analyze and map existing business processes, identify pain points, and propose and implement improvements. You will design and configure workflows, form customizations, and take the lead on turning functional requirements into technical documents.
- Support and Troubleshooting: Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.
- Salesforce Configuration and Management: Take ownership of Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules, to meet business needs.
- Data Analysis and Reporting: Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity. Utilize tools like SQL (preferred), SOQL, Salesforce Reporting, Tableau (optional), and Excel for advanced analysis.
- Testing and Documentation: Perform thorough acceptance testing of new system features and maintain comprehensive documentation of system configurations and processes.
- Drive Process Excellence with AI: Proactively identify opportunities to leverage AI to automate repetitive analysis, streamline documentation workflows, and uncover deeper data-driven insights for continuous improvement.
- Project Leadership: Work on and manage small and medium-sized projects, and contribute to larger projects with significant peer and manager support. You will provide leadership and technical guidance to less experienced analysts, helping them grow their skills and knowledge.
- Stakeholder Collaboration: Act as the primary liaison between business stakeholders and the technical team. You will be expected to gather, document, and analyze business requirements, and provide training and documentation to end-users.
We’re looking for:
- 4+ years of experience as a Business Systems Analyst or in a similar role, with a strong focus on Salesforce.
- Proven experience in a SaaS or technology company.
- Deep understanding of enterprise business system capabilities, especially Salesforce and related GTM tools.
- Expertise in Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules. Salesforce Administrator Certified.
- Proficiency in SOQL and SQL, with the ability to analyze data, join tables, and identify discrepancies.
- Excellent verbal and written communication skills, with experience in asynchronous work environments.
- Strong analytical and problem-solving abilities, with a knack for process mapping and improvement.
Preferred Qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
- Salesforce Advanced Administrator, Sales Cloud or Service Cloud Certifications.
- Experience with Agile project management methodologies.
- Experience with NetSuite, MuleSoft, and a broader set of GTM applications.
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.
