Job Description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.
About the Role
As a Software Engineer, AI Platform, you will be a founding member of our new AI Platform team, playing a pivotal role in shaping the future of AI at JumpCloud. This isn’t about just plugging in an API and calling it a day—we’re building a core platform that will allow every other team at JumpCloud to build smart, automated tools for our customers.
You’re someone who “gets” how AI works in the real world. You know that LLMs can be unpredictable, and you enjoy the challenge of building the systems (like memory, orchestration, and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team, you’ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy, real-world problems, you’ll fit right in.
In this role, you will:
Design, develop, and implement highly scalable and reliable full-stack applications using Go, Python, Node.js, and relevant front-end frameworks.
Work extensively with AWS Cloud Services, including but not limited to EC2, S3, Lambda, DynamoDB, RDS, SQS, and SNS.
Manage and deploy containerized applications using Kubernetes, ensuring high availability and performance.
Collaborate with product managers, UX/UI designers, and other engineers to translate business requirements into technical solutions.
Write clean, maintainable, and well-documented code, adhering to best practices and coding standards.
Participate in code reviews, providing constructive feedback and ensuring code quality.
Troubleshoot and debug production issues, providing timely resolutions.
Contribute to the continuous improvement of our development processes and tools.
Stay up-to-date with emerging technologies and industry trends, evaluating their potential impact on our products.
You have:
4-6 years of experience in software engineering, with a significant focus on building and scaling platforms.
Deep Expertise in AI: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.
Platform Engineering: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.
Full-Stack Proficiency: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.
Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.
Cloud and DevOps: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.
Strong Communication: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.
Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.
#LI-PD1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don’t go unaddressed.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
#LI-Remote #BI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.
