Job Description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
Overview
This role is tailored for a Staff Product Manager to spearhead the evolution of JumpCloud’s Single Sign-On (SSO) into a next-generation identity platform. You will lead the transition from traditional passwords to a biometric-first, AI-governed authentication ecosystem.
Job Summary
As the Staff Product Manager for SSO & Next-Gen Identity, you will own the combined strategy for SSO/Jumpcloud GO, our flagship phishing-resistant, passwordless login solution. Your mission is to eliminate “password fatigue” by leveraging device-native biometrics (Apple Touch ID, Windows Hello) while simultaneously pioneering the governance of Agentic AI—treating autonomous AI agents as first-class digital identities within our directory.
Key Responsibilities
- Passwordless Innovation: Scale JumpCloud Go™ to provide seamless, hardware-protected access to all web resources, integrating deeply with TPMs and Secure Enclaves.
- Agentic AI Identity Strategy: Define how organizations “onboard” and govern AI agents. You will build the frameworks to ensure every autonomous agent has a verifiable identity, clear access boundaries, and full auditability.
- Intelligent IT Operations: Partner with engineering to enhance our AI Admin Assistant and AI-driven search, enabling IT admins to manage complex SSO and MFA policies through natural language.
- Zero Trust for AI: Extend Conditional Access policies to secure machine-to-machine and AI-to-resource interactions, moving beyond human-only authentication.
- Standardization Leadership: Represent JumpCloud in global forums like the OpenID Foundation to shape the standards for AI agent authentication and interoperability.
- Develop and groom a prioritized product backlog focused on HRIS integrations, SCIM/API provisioning, and SAML/OIDC authentication.
- Act as the subject matter expert (SME) for SSO across the organization, supporting product marketing and sales enablement in go-to-market motions.
- Continuously evaluate market trends, competitor capabilities, and emerging standards in the IAM space to maintain JumpCloud’s competitive edge.
How it Integrates with the JumpCloud Stack
- Unified Endpoint Management (UEM): Your passwordless strategy will tie cloud identities directly to local device accounts on macOS, Windows, and Linux for a true “power-on to productivity” experience.
- Identity Governance (IGA): You will use AI to reveal “Shadow AI” usage, bringing hidden machine identities under centralized governance and compliance reporting.
- Security & Compliance: By replacing passwords with biometrics, you will help our MSP partners reduce help desk costs and improve security postures for over 200,000 organizations.
Required Qualifications
- Experience: 6+ years in Product Management, with specific expertise in FIDO2/WebAuthn, SAML, and OIDC.
- AI Fluency: An understanding of the identity requirements for LLMs and autonomous agents; ability to manage probabilistic AI systems alongside deterministic security protocols.
- Visionary Leadership: Proven track record of taking complex technical capabilities and translating them into frictionless user experiences.
- Remote-First Mindset: Comfort leading cross-functional, global teams in a transparent, highly collaborative environment.
#LI-PD1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.
