Kwanii

We offer customized outsourcing solutions designed for small, medium, and large businesses. We tailor our implementation processes to integrate clients with teams that complement their operations and fulfill requirements.

Our services include Outsourcing, Bookkeeping, Virtual Assistant services, Debt Collection, Data Entry, Research, Documents and Records Management, Customer Service, Telemarketing, IT Helpdesk/Technical Support, Sales Support, QA Testing, Software Development, Mobile App Development, Website Development, Network Support, App Optimization, and Marketing and Creative Services.

We support various roles such as Appointment Setters, Recruitment Interns, IT Interns, Level 2 Helpdesk Technicians, IT Support Analysts, Virtual Receptionists, and AI Voice and Workflow Automation Specialists. We provide support for Australian and Singapore-based clients, using technologies like Microsoft Windows, Office 365, ticketing systems, incident management, VoIP, N8N, conversational AI tools, and automation platforms.

We believe that businesses, regardless of size, can benefit from the expertise of offshore staff. We emphasize transparency, proactively adapt to client needs, and commit to seamlessly integrating our teams with client operations.

We have 51-200 employees. Our work environment is a supportive startup culture that values innovation and teamwork. We foster a collaborative environment.

We offer flexible hybrid work arrangements adaptable to individual requirements, and many roles are full-time work-from-home. For specific roles in Singapore, we follow a hybrid model of three days in-office and two days remote.

We offer various benefits and perks, including real-world experience, mentorship programs, training resources, professional guidance, and opportunities for career growth and advancement. Employees can access tools and software to enhance their skills.

Standard benefits include 13th-month pay, 12 sick leave credits and 12 vacation leave credits per year, maternity and paternity leave, and HMO coverage, which can start from day one or upon regularization and may include one free dependent. Additional allowances cover rice, clothing, laundry, and meals, along with achievement allowances. Employees also receive birthday treats and participate in company events. We support professional development through online training and webinars.

Some roles offer flexible or hybrid work arrangements, including work-from-home options and hybrid setups for specific locations, such as Singapore.