Job Description
As an Appointment Setter, you excel in scheduling and confirming appointments, demonstrating a proficiency in maintaining transparent communication with clients for a seamless process. You manage calendars and implement timely follow-ups, contributing significantly to the team’s overall efficiency.
Responsibilities:
- Make systematic outbound calls to potential customers using provided leads.
- Engage in conversations to introduce company services and benefits.
- Use persuasive communication to schedule and coordinate appointments for potential clients looking for outsourcing services.
- Use scheduling system for organized and efficient management of service appointments.
- Maintain and update CRM with customer records, interactions, objections, and future outreach opportunities.
- Actively listen to customer responses, adjusting pitch to secure appointments.
- Collaborate with the sales team to report daily performance metrics and contribute insights.
- Engage with clients through phone, email, or online platforms to understand service needs and schedule appointments as per their preferences.
- Clients supported: Australia
Desirable Skills and Experience
Must-haves:
- At least 2 years of experience as an Appointment Setter in a Telecommunications Company
- Exceptional phone etiquette
- Has experience in calendar booking and management
- Has experience or knowledgeable in CRM tools such as Hubspot, etc.
- Exceptional written and spoken English communication skills
Nice-to-haves:
- Ability to multi-task, prioritize and manage time effectively
- Exceptional attention to detail
- Friendly and professional demeanor
- Strong administration, organizing, and computer literacy skills
Perks and Benefits:
- 13th Month pay
- Morning Shift + Weekends Off
- Sick Leave credits
- Vacation Leaves credits
- Maternity and Paternity leave
- HMO from day 1
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
Job Type:
- Work from home
- Full-time
- Mid-Level
Schedule:
- Day Shift (Australia-based client)
- Monday to Friday
Salary:
- Starts at PHP 25,000 per month
About Kwanii:
Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients’ evolving needs. Whether it’s customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
