Job description
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.
Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.
We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.
We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.
About this position:
The Director, Client Solutions is a senior people leader responsible for scaling excellence across our enterprise Account Directors team. This role exists to bring consistency, rigor, and high performance to how we serve and grow our most complex and valuable clients.
You’ll lead approximately half of the Account Directors organization, coaching senior client leaders to deliver exceptional outcomes across retention, expansion, and long-term partnership value. This is a highly visible role that blends operational leadership with strategic influence, ensuring our enterprise clients experience a best-in-class, proactive, and commercially sound partnership at every stage.
This role is ideal for a proven leader of senior client-facing teams who thrives in fast-paced environments, holds a high bar for execution, and knows how to translate strategy into repeatable, scalable client impact.
What you’ll be doing:
Strategy
Operationalize the enterprise client strategy by translating company and Customer Success priorities into clear expectations, operating rhythms, and success metrics for Account Directors.
Partner with the VP, Partnerships & Client Solutions to identify gaps, risks, and opportunities across the enterprise book of business and proactively address them.
Bring structure and consistency to how enterprise client success is delivered, ensuring a unified approach across accounts while allowing for strategic nuance.
Contribute to longer-term evolution of the Account Directors operating model, balancing immediate performance with scalable foundations.
Technical/ Execution
Lead forecasting, pipeline visibility, and revenue accountability for your pod of Account Directors.
Act as a senior escalation point for complex client situations, guiding resolution while coaching Account Directors to strengthen future execution.
Ensure disciplined account planning, SBR execution, and value storytelling across enterprise clients.
Use data and insights to identify trends, address underperformance, and continuously raise the bar on client outcomes.
Team / Collaboration
Directly manage, coach, and develop senior Account Directors, setting clear expectations and holding a consistently high performance bar.
Create clarity around roles, responsibilities, and success metrics so Account Directors can operate with confidence and autonomy.
Partner closely with Sales, Product, Services, and Marketing to ensure enterprise clients experience seamless cross-functional collaboration.
Serve as a trusted voice and advocate for enterprise client needs internally, while balancing client demands with business priorities.
Leadership
Build a culture of accountability, ownership, and continuous improvement across your team.
Provide clear, candid feedback and coaching to elevate performance and support career growth.
Model strong judgment, calm decision-making, and resilience in high-pressure client situations.
Act as a standard-setter for how senior client leadership shows up at Later, internally and externally.
Research/Best Practices
Stay current on enterprise customer success, account management, and expansion best practices.
Continuously evaluate and improve processes, playbooks, and tools that support scalable enterprise client delivery.
Share learnings and insights across the broader Customer Success organization to elevate collective performance.
What success looks like:
- Enterprise retention and expansion targets are consistently met or exceeded across your portfolio.
- Account Directors on your team operate with clarity, confidence, and strong commercial judgment.
- Enterprise clients experience consistent, proactive, and high-quality partnership, regardless of account owner.
- Client risks are identified early and addressed effectively, with fewer reactive escalations.
- The Account Directors function feels more scalable, disciplined, and resilient as the business grows.
What you bring:
10+ years of experience in customer success, account management, or client solutions roles, with progressive leadership responsibility.
Proven experience managing senior, enterprise-facing client leaders in complex, high-value environments.
Direct ownership of retention, expansion, or revenue outcomes within a Customer Success or Account Management organization.
Demonstrated ability to coach, develop, and performance-manage experienced client professionals.
Strong commercial acumen, with comfort navigating renewals, expansions, and executive-level client conversations.
Experience operating in high-growth, fast-changing environments where structure and clarity are critical.
Data-informed decision-maker who uses insight, not instinct alone, to drive outcomes.
Excellent communication skills, with the ability to influence both clients and internal senior stakeholders.
Nice to have: experience in enterprise marketing services, creator economy, or agency-style client models .
How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$240-250k OTE USD
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
