Broker Recruitment Coordinator (Hybrid)

Job Description

Company Description

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Job Description

The Broker Recruitment Coordinator plays a key role in supporting the recruitment needs of our broker channels, helping to attract, qualify and progress high-quality AU-based candidates through the recruitment funnel.

This role is a hands-on coordination role with a strong focus on early pipeline management, candidate triage, outbound calling, scheduling and follow-up, ensuring candidates receive a consistent and professional experience throughout the process.

Working closely with the Broker Recruitment Managers, this role contributes directly to headcount growth by surfacing suitable candidates, maintaining strong pipeline hygiene, and supporting timely conversion outcomes.

In addition, the role helps bring the channel proposition to life through confident candidate engagement, strong coordination and disciplined workflow management.

Position Responsibilities

• Candidate Triage and Pre-screening Review inbound and early-stage candidate enquiries, conduct initial screening, and assess suitability against role, channel and qualification criteria.
• Outbound Candidate Engagement Manage high outbound call volumes to engage, qualify and progress candidates, while clearly and confidently selling the relevant channel proposition.
• Pipeline Coordination Maintain active candidate pipelines, ensuring records are accurate, follow-ups are completed, and candidates are progressed through the appropriate recruitment stages.
• Stage Hygiene Keep recruitment systems up to date with accurate notes, statuses, next steps and outcomes to support visibility and funnel discipline.
• Candidate Nurture Support nurture and re-engagement activity to keep prospective candidates warm, informed and moving through the funnel.
• Scheduling and Coordination Coordinate interviews, screening calls, candidate follow-up and stakeholder availability to support efficient recruitment delivery.
• Candidate Handover Surface high-quality candidates to the Recruitment Manager and sales stakeholders, providing clear context, qualification notes and recommended next steps.
• Stakeholder Support Work closely with Recruitment Managers, sales teams and franchise stakeholders to support timely progression and candidate conversion.
• Franchisee Engagement Support Where required, support franchisee communication and coordination to assist the retail recruitment process and candidate experience.
• AI and Automation Enablement Leverage AI tools and automation workflows to screen, qualify and prioritise candidates, while improving recruitment funnel efficiency, speed and conversion outcomes.
• Reporting and Administration Maintain accurate candidate and pipeline data, support reporting requirements, and complete recruitment administration in a timely and accurate manner.
• Continuous Improvement Identify opportunities to improve recruitment workflows, candidate experience, follow-up discipline and coordination efficiency.

Qualifications

Position Requirements

• 2+ yearsʼ experience in recruitment coordination, sales support, and/or business development in a fast-paced operational environment.
• Comfortable managing high outbound call volumes and confidently selling the relevant proposition to engage, qualify and convert candidates. Strong ability to pre-screen, assess and qualify candidates against role and channel requirements.
• Highly organised with the ability to manage scheduling, follow-up, candidate movement and competing priorities accurately and efficiently.
• Strong attention to detail, with the ability to maintain accurate records, ensure stage hygiene and support strong pipeline management.
• Strong verbal and written communication skills, with the ability to build rapport and work effectively with Australia-based candidates, recruiters, sales teams and franchise stakeholders.
• Working proficiency with CRM, ATS or workflow systems, and confidence in maintaining accurate data and supporting recruitment processes.
• Preferred Experience in sales, financial services, property, franchising or a national distribution environment. Experience supporting candidate or franchisee engagement in a multi-stakeholder environment.
• Exposure to AI tools, workflow systems or automation that improve recruitment efficiency, follow-up and candidate experience.
• Ability to work in a target-driven environment and contribute to stronger conversion, pipeline quality and recruitment outcomes.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office.
• A holistic wellbeing programs offering ²⁴⁄₇ support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!