Head of Home Loan Specialists

Job Description

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before.

Lendi Group’s loan book is more than $107b, and the Group has recently been recognised as Aggregator of the Year. Aussie’s national broker network has been central to that success and has helped Lendi Group secure The Adviser’s 2026 broker of the year recognition in the industry.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Within Group Distribution, our goal is to be the number one broker network in the industry by being the best in every channel we operate in across Retail, Mobile and Home Loan Specialists (HLS).

The Home Loan Specialist (HLS) channel is our salaried broker model, combining an AI enabled platform, centrally generated pre qualified appointments and end to end processing support to create one of the most productive broker environments in the industry. HLS brokers focus on advice, structuring and customer relationships while central teams manage most of the administration, document collection, lender follow up and platform support, enabling faster settlements and higher conversion across the funnel.

The National Head of Home Loan Specialists (HLS) will be accountable for the strategy, performance, growth and culture of the HLS channel nationally.

In practice, this means:

• Owning the HLS channel plan, including broker headcount, productivity and revenue diversification across Find, Buy and Own (Aussie Homes, Aussie Conveyancing and other integrated solutions).

• Leading and developing the HLS leadership team (Senior Inside Sales Managers and Inside Sales Managers) to deliver consistent execution and strong customer and business outcomes.

• Championing AI native, data driven and product led ways of working across the HLS channel.

The Head of HLS is a senior channel leader at Lendi Group, responsible for a large national sales operation and for coaching and developing the leaders within it.

Job Description

• Set and execute the HLS channel strategy and plan, aligned to Group Distribution and National Sales objectives.
• Drive HLS broker headcount growth and productivity, partnering closely with Talent Acquisition and state leadership.
• Lead, coach and develop the HLS leadership team to lift performance, capability and accountability.
• Use data, dashboards and coaching to improve conversion, efficiency and Find, Buy, Own penetration across the HLS funnel.
• Build a strong, values led culture focused on performance, engagement, inclusion, risk and customer outcomes.

Key Performance Indicators

Success in this role will be measured against:

• HLS Settlements - delivery to North Star targets (volume and value).
• Broker Headcount - actual versus plan, including sustainable ramp and productivity.
• Sales Conversion - from Appointment to Lodgement and from Lodgement to Settlement.
• Find, Buy, Own Penetration - uptake of Aussie Homes, Aussie Conveyancing and other integrated services.
• Customer NPS - customer advocacy and experience across the HLS channel.
• Engagement and Culture - leadership rhythms, participation in key events and channels, engagement outcomes and retention across HLS.

Qualifications

• 7+ years senior sales leadership experience in lending, mortgage broking or a comparable advice led environment.
• Proven track record leading leaders and large, distributed sales teams.
• Strong commercial acumen and confidence with data, dashboards and AI enabled tools.
• Demonstrated ability to drive performance uplift and change adoption at channel level.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering ²⁴⁄₇ support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!