Team Leader Settlement

Job Description

Company Description

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

The Team Leader – Settlement is a key part of Lendi’s customer function, responsible for delivering a smooth and efficient settlement experience. We are seeking an experienced leader to join our growing team as we continue to scale in response to strong customer demand. Reporting to the Manager - Settlement, you will lead the Client Solutions Associate Settlement team in the Philippines. You will drive performance, develop team capability, and work closely with stakeholders across Client Solutions, Brokers, and the broader customer organisation to ensure seamless delivery throughout the Settlement stage.

What You Will Be Doing:

• Lead, coach, and develop the Client Solutions Associate -Settlement team to improve performance, engagement, and capability.
• Drive team outcomes aligned with Lendi’s customer and sales strategy across daily, weekly, monthly, and quarterly targets
• Provide subject matter expertise on settlement processes and support the team in managing complex scenarios
• Deliver structured coaching, training, and development plans to uplift individual and team performance
• Conduct regular performance reviews, provide feedback, and manage performance through recognition and corrective action
• Share insights and performance trends with senior leadership to support continuous improvement
• Support workforce planning through proactive identification of current and future talent needs
• Build a culture of accountability, collaboration, and open communication within the team

Qualifications

• At least 2 years of leadership experience preferred
• Preferably with background in financial or banking industry
• Open to hyrid work set up at least once a week (or as needed)
• Must be residing in the Greater Manila Area, preferably within Metro Manila

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office.
• A holistic wellbeing programs offering ²⁴⁄₇ support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!