Job Description
Company Description
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job Description
Quoting Specialist (m/f/d) - French Speaking
Hybrid | 📍 Sesto San Giovanni (Milan), Italy (2-3 days per week in the office)
Help scientists around the world access the products they need. Drive exceptional customer experiences. Make an impact.
At LGC Standards, our purpose is simple: Science for a Safer World.
Every day, scientists, laboratories, manufacturers and research organisations rely on our products to ensure the quality, safety and accuracy of their work. As a French Speaking Quoting Specialist, you’ll play an important role in making that happen.
This isn’t simply about producing quotes. You’ll be a trusted partner for customers, helping them navigate their requirements, finding solutions, and ensuring they receive a seamless and positive experience from first enquiry through to quotation.
Working as part of our international commercial team, you’ll support customers across French-speaking markets while collaborating closely with Sales, Operations and Customer Service colleagues. Your ability to build relationships, solve problems and proactively support customers will directly contribute to our success and customer satisfaction.
What you’ll be doing
- Creating accurate and timely quotations for customers across French-speaking markets
- Managing customer enquiries and helping customers find the right products and solutions
- Following up on quotations and supporting their conversion into orders
- Building strong relationships with customers and acting as a trusted point of contact
- Working collaboratively with Sales, Customer Service, Supply Chain and Operations teams
- Supporting customers across phone, email, Salesforce and digital channels
- Encouraging adoption of our webshop and digital self-service solutions
- Handling regulated product enquiries responsibly and in line with compliance requirements
- Identifying opportunities to improve customer experience and internal processes
Qualifications
What we’re looking for
- Fluent French and strong English language skills are a must
- Experience in customer service, quotations, sales support, inside sales or a similar customer-facing role
- A proactive mindset and genuine desire to help customers succeed
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational abilities
- Experience using CRM systems and business systems such as Salesforce, IFS or similar
- Confidence managing multiple priorities in a fast-paced environment
- A collaborative team player who enjoys working across functions
Nice to have
- Experience within life sciences, chemistry, laboratory products or another scientific environment
- Experience supporting international customers
Why join LGC?
- Hybrid working model with 2-3 days per week in our Łomianki office
- An international environment supporting customers in more than 180 countries
- Opportunities to learn, grow and develop your career
- A collaborative and supportive team culture
Additional Information
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about us, please visit our website www.lgcgroup.com
