Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we’re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
The Clinical Quality Nurse is responsible for ensuring high-quality, safe, and compliant clinical care across a telehealth organization. This role focuses on performing ongoing clinical quality chart audits for nurse practitioners and physicians, identifying trends, and partnering with clinical leadership to drive continuous improvement. The Clinical Quality Nurse will also own patient safety reporting, root cause analyses, and process improvement initiatives in collaboration with clinical stakeholders. This role requires strong clinical judgment, exceptional attention to detail, and the ability to translate data and findings into actionable insights.
Key Responsibilities
Clinical Quality Audits:
- Conduct daily/weekly clinical chart audits of nurse practitioners and physicians in accordance with internal quality standards, regulatory requirements, and evidence-based best practices
- Evaluate documentation quality, clinical decision-making, adherence to protocols, and patient safety indicators
- Identify trends, gaps, and opportunities for improvement across providers and service lines
Reporting & Feedback:
- Prepare clear, concise written audit summaries and reports for clinical leadership
- Provide actionable feedback and recommendations to support provider performance improvement
- Track audit outcomes over time to monitor progress and effectiveness of interventions
Data Tracking & Analysis:
- Maintain accurate audit data and dashboards to support quality findings and improvement initiatives
- Analyze quality and safety metrics to identify systemic issues and emerging risks
- Support leadership with data insights related to clinical quality, compliance, and patient safety
Patient Safety & Quality Improvement:
- Own and manage patient safety reporting processes, including event intake, documentation, and follow-up
- Lead or support root cause analyses (RCA) for patient safety events and near misses
- Partner with clinical and operational teams to develop, implement, and monitor corrective actions and process improvements
- Contribute to the ongoing development and refinement of clinical quality and safety programs
Collaboration & Compliance:
- Collaborate closely with clinical leadership, providers, and cross-functional partners
- Stay current on telehealth regulations, accreditation standards, and clinical quality best practices
- Support regulatory, accreditation, and internal quality reviews as needed
Basic Qualifications:
- Active, unrestricted Registered Nurse (RN) license
- Bachelor’s degree in Nursing (BSN) required; MSN or related advanced degree preferred
- 3+ years of clinical nursing experience
- Prior experience with clinical chart audits, quality improvement, or utilization review
- Strong knowledge of clinical documentation standards and patient safety principles
- Experience working with data tracking tools, reports, and dashboards
Preferred Qualifications:
Experience in a telehealth or virtual care environment
Familiarity with root cause analysis methodologies (e.g., RCA, FMEA)
Quality or patient safety certifications (e.g., CPHQ)
Experience auditing advanced practice providers and physicians
Strong analytical and critical-thinking skills
Excellent written communication skills with the ability to present findings clearly
High attention to detail and strong organizational skills
Ability to work independently while collaborating across teams
Comfort navigating change in a fast-paced, remote-first environment
Annual Salary: $120K-$125K
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Roth 401k)
Life Insurance (Basic, Voluntary & AD&D)
Flexible PTO Policy
Paid Holidays
Short Term Disability
Training & Development
