Job Description
Join Lightspeed Systems as an Associate Systems Administrator and become a vital part of our dynamic Management Information Systems (MIS) team. In this role, you will provide hands-on technical support to resolve issues related to operational systems, applications, corporate endpoints, and critical business systems that power our organization’s daily operations. You’ll play a key role in managing and deploying corporate endpoint devices, overseeing user identity management and provisioning, and ensuring the stability, security, and performance of our core systems.
As a member of the MIS Department, you’ll help maintain the seamless operation of the technology that keeps our teams productive and connected. You’ll also leverage modern automation and AI-assisted tools to enhance efficiency, streamline troubleshooting, and improve documentation across MIS workflows. If you’re ready to make a meaningful impact by keeping our technology running smoothly and empowering teams across the organization, we’d love to hear from you.
NOTE: This is a hybrid position, with several days each week required onsite at our Austin, Texas headquarters.
ABOUT THE ROLE:
The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.
- Provide technical support to resolve issues related to operational, application, and business systems, as well as corporate end-user devices.
- Respond to, update, and maintain service desk tickets.
- Collaborate with Systems Administrators and Senior Systems Administrators on assigned tasks.
- Administer and maintain internal network and computing systems.
- Manage domain and directory facilities, along with related roles and functions.
- Perform system and software updates for upkeep and administration.
- Monitor and audit security logs and services for managed systems.
- Assist with managing and maintaining software updates, firmware updates, and patches for MIS systems.
- Enforce administrative access controls, as well as security policies and procedures.
- Maintain knowledge base documentation for IT support.
- Assist with Active Directory/Microsoft Entra ID user and group management.
- Onboard and offboard user identities across multiple systems.
- Assist with deployment and management of end-user computing devices, related hardware, and accessories.
- Manage monthly departmental expenses.
- Perform routine maintenance tasks on a daily, weekly, monthly, and quarterly basis.
- Respond to on-call outages based on outage type and on-call rotation.
- Support daily operations of the MIS department.
- Utilize AI-assisted tools (e.g., ChatGPT, Claude) to aid in troubleshooting, scripting, documentation, and research of technical issues, following company security and data handling guidelines.
- Assist in developing, maintaining, or operating low-code/no-code automation workflows (e.g., n8n or similar tools) to streamline repetitive administrative or operational tasks.
- Identify opportunities where automation or AI-enabled tooling can improve system reliability, support response times, or internal processes.
ABOUT YOU:
Experience & Knowledge
- Bachelor’s or technical degree in an IT/IS-related field, or equivalent work experience, with 1+ years of experience in help desk, information systems, or a similar technical role.
- Working knowledge of Active Directory, Microsoft 365, Azure, Microsoft Entra ID, AWS, Windows Server, macOS, Unix, Linux, shell scripting, PowerShell, and VMware technologies.
- Experience in managing network systems, including firewalls, routers, switches, and wireless access points.
- Knowledgeable of domain systems management and related roles (DNS, DHCP, NPS, RADIUS, et al.)
- Experience with documentation and training of complex systems to non-technical audience.
- Working knowledge of Fortinet firewalls, switches, and VPNs is desirable.
- Basic understanding of network management, cloud systems management, endpoint security, patch management, and backup management.
- Familiarity with ITIL Foundation concepts.
- Working knowledge of AI-powered productivity and assistance tools (e.g., ChatGPT, Claude) for technical research, scripting assistance, automation support, and documentation.
- Familiarity with workflow automation platforms (e.g., n8n, Zapier, Power Automate, or similar) is desirable.
Skills, Abilities and Key Behaviors
- Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution.
- Excellent organizational, documentation, and problem-solving skills.
- Ability to effectively interface with technical and nontechnical staff at all organizational levels.
- Strong attention to detail with both excellent written and oral communication skills.
- Ability to accomplish projects within specified deadlines.
- Ability to work independently and take initiative.
- Ability to function effectively in a fast-paced environment where high growth is the norm.
- Available to work flexible hours and on-call support, including weekends and holidays.
- Demonstrated curiosity and willingness to adopt emerging technologies, including AI-driven tools and automation, to improve operational efficiency.
Working Conditions and Physical Demands
Reasonable accommodations are possible to enable people with disabilities to perform the essential responsibilities.
- Ability to lift objects that are 50 pounds or less.
- Physical demands typical of an office environment including sitting, stooping/kneeling, reaching, handling, speaking, hearing, and seeing.
- The noise level in the working environment is usually quiet to moderate.
- Occasional work in server room with noise level moderate to loud.
- Valid driver’s license and good driving record required.
- Minimal overnight travel may be required.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.
ABOUT OUR ATX HQ
If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
