Job Description
Lightspeed’s web filtering and safety monitoring solutions utilize Artificial Intelligence, machine learning, and client input to accurately categorize and analyze internet content and activity. We are looking for an individual who exhibits high attention to detail and exceptional client service skills to join a team that provides an additional layer of human review to those technology services. In this vital Student Safety Specialist role, reviewing online activity that is recognized and “flagged” by our technology as potentially concerning or dangerous, you’ll play a key part in our mission of protecting students and have a real impact on our clients, students, and the company.
ABOUT THE JOB: The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.
- Actively monitor queues to review and act on alerts flagging potentially concerning student activity.
- Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent.
- Identify harmful online behavior and communicate with clients to advise appropriate responses.
- Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs.
- Continuously update skills and knowledge on the latest online threats to students.
- Review escalated alerts and contact school officials by phone to prompt urgent action.
- Identify emerging issues and trends to inform solution development.
- Participate in team projects and initiatives.
- Work flexible shifts including evenings, nights, weekends and holidays.
ABOUT YOU
- High School Diploma
- Ability to communicate effectively, both orally and in writing, with all levels of staff, client , and emergency services.
- Ability to clearly document and record information.
- As an open-minded individual, you are willing to objectively view and categorize very offensive and highly sensitive materials.
- Dedication to protecting data privacy and confidentiality.
- Ability to closely follow documented processes.
- Excellent organizational and reasoning skills.
- Ability to function effectively in a fast-paced environment.
- Excellent client service skills.
- Passionate and focused about our mission.
- Ability to remain calm under pressure and sense of urgency.
- Highly motivated self-starter.
- Current in social media trends and language.
- Available to work flexible schedules to include nights, weekends, and holidays.
- Crisis prevention, counseling, trust and safety or other similar experience preferred, but not required.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.
ABOUT OUR ATX HQ
If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
