Job Description
Hybrid Working: 2 days in the office per week Working Hours: 37.5 hours a week with days that will be rotating and are dictated by the events calendar.
The Role
We have an exciting new opportunity to join our LiveScore Service Operations team. You will work closely with our internal Customer Support, Product and Marketing teams as well as all 3rd Party providers to execute the overall LiveScore Betting strategy. The successful candidate will be responsible for monitoring the quality of our Sportsbook offering and services across all platforms.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- Managing all escalated queries in line with our agreed SLA’s, minimising customer impact and business risk.
- Support the wider business with any ad hoc requests where expert sports or betting/media knowledge is required.
- Monitor, review, escalate and manage a series of SLA’s relating to sportsbook performance and experience, including managing the communication with Kambi pertaining to these SLA’s
- Provide 2nd line support for customer escalations, and manage Kambi communications pertaining to these escalations
- Provide 2nd line support for issues raised relating to serious, unplanned issues with the LSM product
- Quality control regarding all aspects on Sportsbook to identify any errors with content, such as live streams, scores, promotional banners, specials and boosts and market offerings.
- Manage all back-office media event data to ensure the data provided by 3rd parties are displayed correctly and timely for all sports.
- Working alongside our product development team to complete product testing and reporting for app releases and any upcoming projects the team are working on.
Skills, Knowledge and Experience
- An interest in sports and betting. We don’t expect you to know everything but a drive to develop your knowledge is key.
- A good understanding of Microsoft products and Google drive.
- Positive attitude and a passion for self-development.
- A great team player and good organisational skills.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
