Job description

JOB SUMMARY:

We are seeking an organized and proactive IT intern to coordinate and pilot projects that strengthen our Back End Systems at L’Occitane North America. The Data and Back end Systems department includes the Order Management system (OMS), Retail POS (Cegid), Marketplaces (Rithum), EDI, interfaces with SAP and Warehouse systems (WMS), Integration platform (API and ESB), Data (Snowflake for analytics and referential platforms), automation (Power Platform). You will work cross-functionally with the different Back End and Data team members to plan, execute, and deliver projects.

JOB RESPONSIBILITIES:

Project Leadership & Coordination
- Assist in the development and maintenance of project plans, schedules, and status reports. Examples: Tax management system deployment, customer data quality, Omnichannel operations improvements …
- Support coordination across cross-functional stakeholders including IT teams, Data teams, Retail Operations, Supply Operations, Finance, Customer Care and vendor partners.
- Participate in project meetings and prepare documentation including meeting minutes, action logs, and risk/issue registers.
- Contribute to the drafting of functional and technical documentation (requirements, process flows and mapping, test scenarios, stakeholder summaries).
- Support project tracking by consolidating progress updates, monitoring KPIs, and ensuring adherence to deadlines.
- Assist with the user acceptance testing, defect triage, and validation activities
- Perform basic data analyses and support data accuracy or integration initiatives as required.
- Drive the planning, execution, and delivery of multiple simultaneous IT backend projects.
- Support to develop Project Governance of : stakeholders mapping, team rituals
Communication & Stakeholder Management
- Translate business needs into clear functional specifications and ensure understanding by technical teams.
- Translate technical constraints into business language for non-technical stakeholders.
- Present project progress, risks, and action plans to senior management.
Execution Oversight
- Track tasks, monitor progress, manage timelines, and flag delays proactively.
- Project meetings: define agendas, assign action items, and ensure follow-up.

REQUIREMENTS:

EDUCATION:

Currently enrolled in a Bachelor’s or Master’s program in Information Systems, Computer Science, Data Analytics, Engineering, Business, or a related field.

EXPERIENCE:

Experience with project management is preferred.

SKILLS:

Strong organizational and analytical skills, with the ability to synthesize information and manage multiple priorities.
Strong written and verbal communication skills, with attention to detail.
Interest and familiarity in data, IT and integration architecture.
Demonstrated professionalism, and ability to work in a corporate environment
Ideally experience with Project Management tools (e.g., Jira, Confluence, MS Project)

PHYSICAL & TRAVEL REQUIREMENTS: