Job Description
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You’ll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
As a Partner Solutions Engineer, you’ll work closely with our certified delivery partners to ensure high-quality, technically sound implementations of the LogicMonitor platform. Your primary focus will be supporting partners in the field through readiness validation, hands-on technical mentoring, implementation QA, and escalation support. You will own the delivery & technical best practice enablement for select Partners, bridging the gap between readiness and autonomy through structured oversight and execution support.
This is a new role designed to scale our partner delivery motion through quality assurance, delivery standardization, and technical guidance, ensuring that every implementation, whether delivered by LogicMonitor or our partners, meets the bar for excellence.
Here’s a closer look at this key role:
- Refine the technical side of LogicMonitor’s partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards
- Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team
- Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery
- Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness
- Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers
- Participate in early projects by shadowing or co-working with partners to ensure they’re applying best practices and meeting expectations
- Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor
- Collaborate cross-functionally to refine how we track and score partner readiness and technical performance over time
What You’ll Need:
- 5+ years of hands-on practical experience in technical implementation, solutions engineering, or professional services
- Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor strongly preferred)
- Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment
- Ability to review and give feedback on technical work, including dashboards, alert routing, integrations, or platform configurations
- Comfortable working across teams and jumping between technical delivery, feedback sessions, and program design discussions
- Strong communicator who can explain technical concepts clearly and build trust with partner engineers
- Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 05/11/26
LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
#LI-DW1 #LI-Hybrid #BI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$114,765—$130,000 USD
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
