Job description
We are looking for a dedicated VIP Account Manager to be the primary point of contact for our valued VIP end users, ensuring an impeccable level of service that fosters long-term loyalty. In this role, you’ll take a proactive, relationship-focused approach, crafting personalised service for each VIP, addressing their unique needs, and gathering insightful feedback. Your expertise in building trust and providing tailored support will play a vital role in shaping the ultimate VIP experience.
Responsibilities
Be a day-to-day key point of contact for an allocated pipeline of existing VIP users.
Provide an immaculate level of service to VIP users encouraging loyalty.
Be proactive with a 360-degree approach to build long term relationships with VIP players.
Own, maintain and nurture the relationship with VIP users, while creating a profile for each individual VIP.
Support VIP players in managing their needs and specific requirements.
Own and escalate any VIP complaints internally to the relevant teams involved.
Proactively make regular outbound and relationship building calls to VIPs, gathering insight and relevant feedback.
Analyse the performance of allocated VIP clients against all targets set.
Maintain the highest level of confidentiality towards each individual VIP Client.
Report any insights about individual VIP Clients that may be key to the business.
Work closely with VIP Manager and support with any additional requests when required.
High Level of English - written communication and grammar, listening and verbal skills.
3+ years’ experience dealing with VIP clients in the Online Gaming sector.
Excellent interpersonal skills, be adaptable and self-confident.
Proven ability to build strong relationships quickly.
Previous C-Level Account Management experience and proven planning and analysis at an individual customer level.
Proven ability to effectively use good decision making to enable sped up resolution.
Flexibility to accommodate the needs of our VIPs
Private health insurance.
Company wide social and team building activities.
Hybrid & Remote work arrangements.
Flexible working hours.
Training and Development opportunities.
Logifuture operates across seven countries, with headquarters in Malta and additional offices in the UK (London), Italy (Parma & Lecce), Austria (Innsbruck), Serbia (Kragujevac), Romania (Bucharest) and UAE (Dubai). The majority of our roles listed on our careers page are not restricted by location, giving prospective employees the flexibility to choose any of our offices. Furthermore, we also collaborate with consultants based outside these locations, broadening our talent pool and allowing us to remain agile and competitive in the global market.
In addition at Logifuture we embrace equality and diversity. We do not discriminate and our values of delivering results together support this statement. We are determined to foster an inclusive environment where everyone feels valued, heard, and empowered to contribute their unique skills and experiences.
