Job Description
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
We are looking for a smart, inquisitive, passionate, organized, and creative individual to join the Sales Engineering (SE) team. This role will work directly with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. As the technical point of contact throughout the sales cycle, you will be essential to Lucid’s success by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients.
Responsibilities:
- Create and deliver custom technical demos of the Lucid product suiteto prospects and customers
- Become a respected product expert internally and source of knowledge for customers
- Collaborate with counterparts in sales to understand, qualify, and communicate customer needs
- Creative and strategic problem-solving to identify and solve inefficiencies in SE team operations
Requirements:
- Currently pursuing an undergraduate degree in Engineering, Information Systems, Economics, or other STEM focus with strong academic performance
- Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative
- Demonstrate interest in customer success
- Excellent written & verbal communication skills, including presentation acumen
- Detail-oriented, organized, and a good team player
- Bias towards finding solutions vs. shutting down ideas
- Can relate to Lucid Software’s products and culture
- Can easily thrive working in a fast-paced, start-up-type environment
- Able to work in our South Jordan, UT office twice a week (Tuesday & Thursday)
Preferred Qualifications:
- Experience working in a customer-facing role, in sales, or at a SaaS company
- Experience with coding, Excel formulas, or other technical software tools.
- Familiarity with Cloud Networking Architecture or Information Security is a plus
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