Lucidya | لوسيديا

We launched in 2016 as an AI-powered customer experience platform (CXM). We help CX and Marketing leaders in large enterprises, governments, and SMEs, primarily in the Arab world, manage customer experiences and make data-driven decisions.

Our AI technology processes 15 different Arabic dialects and slang with 92% accuracy. This gives us real-time insights for better customer engagement, lower costs, and increased growth.

Our services include:

• monitoring brand mentions, competitors, and keywords
• analyzing sentiment
• building comprehensive customer profiles by linking behavior, history, and sentiment across all touchpoints
• consolidating DMs, emails, and comments into a single inbox for AI-assisted responses
• generating reports on trends, team performance, and customer sentiment

We comply with global and regional data privacy and security regulations, including SOC2, SDAIA PDPL, GDPR, NIST Cybersecurity Framework (CSF), CCPA/CPRA, UCPA, CTDPA, CPA, and VCDPA. Our specialties include Social Media Analytics, Digital Media Analytics, and monitoring tools. We operate in the software development industry and employ between 201-500 individuals. We use Redis, PostgreSQL, Cassandra, Python, and Ruby on Rails for our backend, and ReactJS for the frontend.

We believe brands thrive when they understand their customers. Our approach is to help businesses make sense of complex data to build real customer connections. Clarity guides everything we do.

We’re a 100% remote, globally distributed team. Our culture values innovation and ownership. We work in an agile environment that encourages collaboration across product, design, and engineering teams.

Our team members work across functions, participate in Agile ceremonies, and adapt to changing priorities. We support mentorship and leadership growth within our teams.

We offer competitive compensation and ESOPs (Employee Stock Ownership Plans). We are a 100% remote company.