Job Description
Company Description
MEET MAE
Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.
Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.
At Mae, we are:
- Solution-Oriented. We make every problem an opportunity to improve.
- Curious. We demonstrate focused curiosity.
- Mission-connected. We ensure mamas and doulas are heard.
- Adaptable. We learn, adapt, and execute.
- Data-driven. We quantify the uncertainty.
- Accountable. We own our decisions and their outcomes.
- Transparent. We don’t hide the hard stuff.
Job Description
Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member level engagement to address the growing disparity in Black maternal health outcomes.
As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes.
The care coordinator will be responsible for maintaining positive relationships with internal and external parties, being the liaison between the member, the Mae team and partner care management teams, and ensuring all documentation has been completed.
Key responsibilities include:
- Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters
- Utilizes influencing / motivational skills to ensure maximum member engagement
- Helps member actively participate with their provider in healthcare decision-making
- Acts as an advocate for member’s physical, behavioral and social structural care needs by identifying and addressing gaps
- Managing care plans and referrals with payer care management teams and serve as point of contact to ensure services are rendered appropriately
- Manage communication and relationship (phone, e-mail, presentations) with member
- Promote appropriate use of clinical and social structural benefits among members
- Identifies and escalates quality of care issues through established channels
- Facilitates a team approach and educates team on member-focused approach to care
- Identifies high-risk factors and service needs that may impact member outcomes and care plan components
Qualifications
What we are looking for:
- Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
- Comfortably managing outreach responsibilities across different clients
- 3-5 years of experience in social work, nursing, or a healthcare-related field
- Knowledge of referral coordination to community and private/public resources
- Relationship management experience
- Demonstrates efficiency and consistency in meeting daily outreach quotas
- Is tech-savvy and confident using computer systems to manage and document outreach
- Strong written and verbal communication and presentation skills
- Can manage time effectively and work both independently and collaboratively
- Has strong communication skills and is comfortable speaking with clients over the phone
- Birthwork / Doula experience a plus
- Bilingual ( English & Spanish) required
Work expectations:
- This is a contract (1099) position
- 40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required
- Hourly rate $32 - $38, depending on experience and qualifications
- Daily Outreach Expectations: A minimum of 50 total outreach attempts per day, 40–50% must be phone calls, the remaining outreach can consist of texts and emails. All outreach must be completed and documented in the designated computer system/platform.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Mae Health Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
