Job description
🌍 Are you fluent in English and Dutch?
💬 Do you enjoy connecting with people and providing support?
🛠️ Are you good at troubleshooting and solving problems?
🤝 Do you enjoy being part of a dynamic multinational team?
ManpowerGroup Greece on behalf of Dexcom , global leader in technological equipment for diabetes, is seeking to recruit energetic Dutch Speaking Customer Service Advisors , who will be involved in the support of foreign markets.
🏢 Workplace Location: Full Remote (within Greece)
⏰ Working Days & Hours: Monday to Friday, morning hours
What you will do:
As a Customer Service Advisor at Dexcom, you will play a key role in supporting our customers and patients by providing timely guidance, technical support, and troubleshooting assistance for our products and e-commerce platform. You will document all interactions in our CRM, derive actionable insights from customer feedback, and contribute to smooth operational processes within a multinational team.
More specifically:
- Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner, clearly documenting all correspondence in company CRM
- Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage
- Provides technical support in issues related to Dexcom mobile apps, cloud software and associated hardware
- Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients
- Utilizes salesforce.com/Genesys for incoming workload handling
- Records and analyzes customers’ feedback and derives operational measures from it
- Takes on other assigned tasks if necessary
What we are looking for (in that order):
- Fluent in both English and Dutch
- 1-2 years of experience in Operations/Customer Service area (ideally in pharmaceutical industry)
- Computer Literacy (e.g. MS Office)
- Active listening and empathy towards customers’ needs
- Accountability and ability to work within a multinational team
- Experience in the use of CRM programs (e.g. Salesforce) will be highly appreciated
Compensation package and Benefits:
✔️ Competitive gross monthly salary
🎁 Fixed monthly bonus
📝 Permanent contract via ManpowerGroup
🖥️ Company laptop and 🎧 headset
📖 Continuous training on innovative products and solutions
👥 Recruitment Process:
- If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
- As for the next steps, there will be 2 more interviews with the client either in person or online.
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