Operations Analyst

Job Description

About Us

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

The Role

We are looking for an Analyst to join our global Client Services team based in our New York headquarters. This role is well suited for someone looking to deepen their experience in client-facing operations within a leading financial markets technology firm.

As an Analyst, you will play an important role in supporting customers using the MarketAxess Trading platform, helping to ensure a smooth, reliable, and professional service experience. You’ll work closely with experienced colleagues across Client Services globally, gaining hands-on exposure to trading workflows, platform functionality, and client interactions, while continuing to build your technical knowledge and judgement.

This is a role for someone who already understands how to operate in a professional environment and is now ready to build depth, confidence, and capability in a client-focused trading support role.

How You’ll Help Take Us There

Client & Dealer Trading Platform Support

• Support MarketAxess customers with day-to-day Trading platform queries and service requests
• Provide clear, professional, and timely communication to clients, ensuring issues are understood and progressed appropriately
• Follow established procedures and guidance, escalating issues promptly where additional expertise or decision‑making is required

Service Execution & Accuracy

• Accurately capture and maintain case details, actions, and outcomes in internal systems
• Apply correct categorization, routing, and prioritization to support effective service delivery
• Consistently operate in line with service standards, customer experience principles, and team ways of working

Platform & Workflow Knowledge

• Build and apply working knowledge of MarketAxess trading workflows, tools, and protocols
• Develop an understanding of how Client Services supports the broader trading lifecycle
• Use training, documentation, and on-the-job experience to steadily expand scope and confidence

Collaboration & Team Contribution

• Work closely with Associates and Senior Associates to support client outcomes
• Contribute positively to team collaboration, knowledge sharing, and continuous learning
• Engage constructively with feedback and coaching to improve performance and judgement

Continuous Improvement

• Identify recurring issues, process friction, or areas of client confusion
• Raise observations and suggestions through appropriate channels
• Support the adoption of new processes, tools, or service enhancements

Risk, Conduct & Controls

• Act in accordance with MarketAxess conduct standards, regulatory obligations, and internal policies
• Operate within defined authority and escalation boundaries
• Proactively raise errors, risks, or control concerns
• Maintain a strong focus on accuracy, integrity, and client trust

What Success Looks Like

• Clients receive reliable, professional, and timely support
• Cases are handled accurately, with clean documentation and appropriate escalation
• Platform knowledge and confidence continue to grow over time
• Feedback is applied, and learning is visible
• You are seen as a dependable and engaged member of the Client Services team

What We’re Looking for

• 1+ years of previous experience in operations or customer service positions in the financial services sector
• Must be legally authorized to work in the United States permanently without employment visa sponsorship required now or in the future
• Prior experience in a client-facing, operations, or support role (financial services experience is advantageous but not essential)
• Strong attention to detail and a disciplined approach to process
• Clear, professional communication skills
• A collaborative mindset and willingness to learn
• Confidence to ask questions, escalate appropriately, and take ownership of your work

What You Can Expect from Us

In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

• Hybrid Environment: Our employees enjoy a mix of working in the office and from home
• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $17.5K
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
• Core benefits: Highly competitive medical, dental, and vision programs

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $60,000 USD to $75,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.

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