Job Description
Job Summary
Each year, MedSchoolCoach supports thousands of pre-medical and medical students through their journeys to becoming successful medical school and residency applicants. Through a combination of expert advising, tutoring, and application support, our team works closely with students to help them navigate the competitive admissions process.
The Student Support Auditor plays an important role in ensuring that students receive consistent, high-quality support across our advising and tutoring programs. This role is best suited for individuals with a medical background (MD or DO), who can bring clinical insight and firsthand understanding of the medical training pathway to evaluate student-facing interactions.
This position focuses on reviewing student interactions, monitoring service quality, and identifying opportunities to improve the student experience. Ideal candidates are detail-oriented, analytical, and passionate about maintaining high standards in medical education support.
This is a part-time position (approximately 10 hours per week) with a flexible schedule.
Responsibilities
- Review and audit student interactions across advising, tutoring, and support programs to ensure quality, accuracy, and consistency
- Evaluate adherence to internal standards, processes, and best practices, with particular attention to medically relevant guidance and communication
- Identify trends, gaps, or opportunities to improve the student experience and communicate findings to leadership
- Provide actionable feedback to advisors and tutors to strengthen student engagement and outcomes
- Maintain accurate documentation of audits and evaluations
- Collaborate with the Director of Operations and other team members to support continuous improvement initiatives
- Assist with monitoring service delivery to ensure students receive timely and effective support
- Perform other duties as assigned
Qualifications
- MD or DO degree (required or strongly preferred)
- Clinical training (current resident, fellow, or practicing physician) strongly preferred
- Strong attention to detail and ability to evaluate processes objectively
- Excellent written communication and documentation skills
- Ability to analyze interactions and identify patterns, trends, and areas for improvement
- Ability to handle confidential information with discretion
- Comfort working independently and managing a flexible workload
- Experience in mentoring, tutoring, advising, or working with pre-med/medical students preferred
- Familiarity with the medical school admissions or residency application process (e.g., AMCAS, ERAS) preferred
- Proficiency with common workplace tools such as Google Workspace, Zoom, and email
Position Type
This is a part-time, non-exempt position with flexible work hours (approximately 10 hours per week).
Location & Other Requirements
- 100% remote
- Must have access to a computer with a reliable internet connection
