Job Description
Customer Success Manager – Strategic Accounts
Minitab is looking for a Customer Success Manager to serve as a strategic, post-sale partner for our enterprise customers. In this high-impact role, you’ll drive adoption, expand usage, strengthen retention, and ensure customers realize measurable business value through their Minitab solutions portfolio.
If you thrive in a customer-facing SaaS environment, enjoy building strategic relationships, and want to influence outcomes at the enterprise level—this role is for you.
What You’ll Do
- Act as a trusted advisor for a portfolio of enterprise customer
- Lead customers through the Customer Engagement Lifecycle (CEL)
- Conduct outcome-focused Business Reviews and build strategic success plans
- Demonstrate ROI and value realization to drive renewal and expansion
- Identify and mitigate account risks; build proactive retention strategies
- Partner closely with Sales on up-sell and cross-sell opportunities
- Support customer advocacy efforts—testimonials, case studies, references
- Collaborate with Product, Support, Engineering, and Services to represent the voice of the customer
- Contribute to internal best practices and customer success process improvements
What You Bring
- Bachelor’s degree or equivalent work experience
- 3+ years in Customer Success, Account Management, or similar role in enterprise SaaS
- Experience managing high-touch, strategic customers—including executive-level stakeholders
- Strong presentation, communication, and relationship-building skills
- Ability to work independently, think strategically, and influence outcomes
- Willingness to travel to State College, other U.S. Minitab locations, and customer sites
Who You Are
✔ Customer-obsessed
✔ Strategic thinker with strong business acumen
✔ Excellent collaborator across Sales, Product, Support, and Services
✔ Comfortable managing complexity and ambiguity
✔ Action-oriented, proactive, and energized by problem-solving
Why Join Minitab?
- Support world-class enterprise organizations
- Direct impact on customer value and retention
- Collaborative culture with strong cross-functional support
- Opportunity to influence roadmap and customer success strategy
Remote employment will be considered in the following states:
PA, FL, OH, TX, NC, MI
This position is ineligible for visa sponsorship.
To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
