Job Description
Senior Renewals Specialist
Locations: Coventry (UK), Glasgow (UK) or Hilversum (Netherlands)
Working model: Hybrid
Languages: Fluent German and excellent English required
Are you passionate about building long-term customer relationships and protecting recurring revenue? We’re looking for a Senior Renewals Specialist to play a pivotal role in driving customer value, retention, and growth across a portfolio of strategic EMEA accounts.
As a senior, revenue-owning contributor, you’ll work closely with Sales and Customer Success to deliver a value-led renewal experience. You’ll take ownership of end-to-end renewals — ensuring contracts renew on time, identifying expansion opportunities, and proactively reducing churn risk — all while acting as a trusted advisor to your customers.
The Impact You’ll Have
Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Build strong, consultative relationships by aligning solutions to customers’ business objectives
Partner cross-functionally to deliver seamless, successful renewal outcomes
Protect and expand recurring revenue across your territory
What You’ll Do
Manage Renewal Portfolios
Own a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics
Identify renewal risks early (e.g. usage trends, pricing concerns) and proactively drive mitigation plans
Collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value
Engage with champions, end users, and economic buyers to strengthen relationships and influence outcomes
Clearly articulate value and act as a trusted advisor throughout the customer lifecycle
Drive Renewals and Growth
Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle
Translate usage insights and future requirements into renewal-led growth opportunities, including expansions, pricing adjustments, and migrations
Independently close renewals while protecting and expanding recurring revenue
Maintain a structured, audit-ready pipeline with accurate forecasting
Support wider territory growth through close collaboration with Sales colleagues
Operational Excellence & Compliance
Ensure adherence to company policies related to contracts, cybersecurity, and data protection
Maintain accurate CRM records for renewals, forecasts, and customer interactions
Partner internally to resolve billing or accounts receivable issues that could impact the customer experience
Continuously build expertise in our products, industry trends, and competitive landscape
Personal Growth & Team Contribution
Engage in ongoing professional development through coaching, tools, and training
Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives
Demonstrate a growth mindset, resilience, and a strong sense of ownership
Act as a role model for accountability, collaboration, and results
Who You Are
You thrive in customer-centric environments and are motivated by delivering meaningful outcomes. You’re comfortable balancing retention and expansion goals, adapt quickly to change, and collaborate effectively across teams.
Key strengths we value:
Strong sense of accountability and ownership
Results-driven, even in complex or challenging situations
Proactive, organised, and action-oriented
Confident communicator who can engage a range of stakeholders
Resilient and able to maintain momentum under pressure
What You’ll Bring
Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)
3+ years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software
Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting
Strong understanding of subscription-based contracts and value-led commercial negotiations
Experience managing multi-stakeholder engagements and cross-functional initiatives
Fluency in German and excellent English communication skills (written and spoken)
Why Join Minitab?
At Minitab, we don’t just deliver powerful analytics solutions — we build lasting partnerships with our customers. If you’re motivated by impact, collaboration, professional growth, and helping customers succeed, you’ll feel right at home here.
