Implementation Engineer

Job Description

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

All in to win: We’re driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

Be better every day: We’re committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

Earn the customer: We are deeply customer-centric, focused on earning our customers’ partnership every day by delivering exceptional experiences that drive their success.

Position Summary:

The Customer Projects and Implementation department at Miovision is seeking an Implementation Engineer to join our talented implementation team. Leveraging best practices and robust technical proficiency, we ensure that our technology deployment projects surpass customer expectations, fulfill internal business requirements, and cultivate a culture prioritizing the Customer First philosophy.

Opticom Implementation Engineers provide support to our implementation team through the remote configuration, troubleshooting, and testing of our Opticom systems. This position serves as a critical point of contact for Miovision, cultivating and maintaining both internal and external customer relationships by successfully executing technical deliverables utilizing breakthrough technology.

Key Accountabilities:

• Responsible for executing remote implementation activities, encompassing both on-premise customer systems and cloud-based systems.
• Conducts technical reviews of project designs and coordinates as required with technical implementation and engineering teams.
• Collaborates with internal cross-functional teams to ensure the satisfaction of project technical requirements.
• Leads remote field-testing activities necessary for customer projects and/or new product introductions.
• Develops a comprehensive understanding of and articulately communicates Miovision’s product and technology portfolio to customers.
• Develops and delivers customized solutions to fulfill customer requirements.
• Prepares technical documentation for internal integration and/or product customization requests.
• Provides internal and customer-facing technical training as needed.
• Identifies, documents, and promotes efficiency and automation enhancements in collaboration with engineering and product management.
• Translates technical requirements from the customer to Miovision’s product development team to implement or enhance appropriate solutions.
• Provides escalated technical support, and customer service as necessary.
• Performs other related duties as assigned.
• Requires travel of up to 5% within North America.

Qualifications:

• Prior experience in the Traffic, ITS, Public Safety, and/or Transit technology sectors is highly advantageous.
• A minimum of five years of network and/or software engineering experience is required.
• A Bachelor’s degree or four-year degree is necessary, preferably in an engineering or technical discipline.
• Possesses demonstrated experience in network and IT configuration and troubleshooting for intricate Intelligent Transportation System (ITS) or technology projects.
• Proficient in creating Virtual Machines within diverse VM environments.
• Competent in Mobile Router Configuration and troubleshooting.
• Demonstrates the capacity to effectively prioritize and execute tasks in demanding, high-pressure environments.
• Establishes rigorous expectations for results and personally exemplifies accountability.
• Exhibits comprehensive experience in problem-solving and root cause analysis to resolve challenging issues through experimental or innovative methodologies.
• Possesses the aptitude to rapidly assimilate new technologies, including electrical, cloud computing, and networking concepts.
• Demonstrates the ability to leverage customer insights to identify and surpass customer requirements.
• Consistently makes decisions grounded in sound judgment, core ethical principles, and company values, irrespective of circumstances and pressure, while simultaneously driving successful customer and corporate outcomes.

Desirable Proficiencies:

• Traffic and Intelligent Transportation Systems (ITS)
  • Traffic Technology (Cabinets, Controllers, Detectors, Phasing, Signal Timing)
  • Public Safety and Transit Technology (Vehicle wiring, business operations)
• Virtual Private Networks (VPN)
  • Configuration and troubleshooting of firewalls/VPNs including AWS Site-to-Site VPN, Cisco, Palo Alto, SonicWall, and OpenVPN.
• Virtual Environments
  • VMWare, Hyper-V, VirtualBox, KVM (Linux), and/or other virtualization platforms.
• Amazon Web Services (AWS)
  • VPC, Lambda, EC2, CloudFormation, DynamoDB, RDS, Kafka
• Mobile Routers
  • Sierra Wireless/Semtech, Cradlepoint, Digi, and/or other vendors.
• General Information Technology (IT)
• Windows, Windows Server and Linux Operating Systems
• MQTT (and/or other comparable Internet of Things (IoT) communication protocols)
• Structured Query Language (SQL)
• Python Programming Language
• DataDog Monitoring Platform
• Graphana Visualization Tool
• Chef Server Configuration Management
• Secure Shell (SSH)
• Postman (or equivalent application programming interface (API) tools)
• Google Workspace

Your Rewards & Well-being:

We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, ²⁴⁄₇ virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our 401K Matching Plan and share in the company’s success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let’s start building together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [email protected].

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.