Senior Field Solutions Engineer

Job Description

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

All in to win: We’re driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

Be better every day: We’re committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

Earn the customer: We are deeply customer-centric, focused on earning our customers’ partnership every day by delivering exceptional experiences that drive their success.

Position Summary:

The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. By cultivating deep-rooted technical relationships with agencies and partners across the South Western US and Mexico, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite.

In this role, you aren’t just a vendor; you are an embedded consultant. You will integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. Your mission is to ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership.

Key Accountabilities:

• Targeted Departments
  • Support diverse agencies—including Traffic, Transit, Public Safety, and Mobility—to build a cohesive, integrated city architecture.
• Technical Consultancy & Sales Support
  • Technical Discovery: Audit existing customer ecosystems to identify technical gaps and create tailor made solution demonstrations.
  • Product Requirements: Document field requirements to drive product positioning and influence internal product design and feature prioritization.
• Solution Scoping & Design
  • Architectural Documentation: Lead the design and technical documentation, for solutions defined in the account plan.
  • Proactively identify and scope future integration opportunities with both proprietary products and 3rd-party systems.
  • Cross-Departmental: Establish frameworks for inter-departmental solutions and facilitate collaboration between internal city agencies..
• Pilots & Product Demonstrations
  • Value-Driven Demos: Design and manage application demonstrations that clearly highlight specific business value.
  • Proof of Value (POV): Oversee all pilot installations and manage the technical execution of proof-of-value evaluations.
• Product Approval & Specification Process
  • Territory Approvals: Collaborate with the APL (Approved Product List) team to secure necessary product certifications.
  • Standardization: Partner with customers and prospects to update their ITS specifications to incorporate company Master Specifications.
• Complex Issue Resolution & Customer Advocacy
  • Resolve complex technical issues that threaten purchase decisions, renewals, or customer retention.
  • Act as a dedicated advocate to ensure an effortless user experience during the resolution of technical challenges.
  • Bridge the gap between the customer and internal Product/Support teams to address operational issues and product deficiencies.
• Proof of Value Documentation
  • Success Advocacy: Build deep relationships within key accounts to cultivate product champions and advocates.
  • Accelerate the creation of case studies, references, and webinar content to support account-based marketing programs.

Qualifications:

• Bachelor’s degree or recognized equivalency or achievement of recognized professional level
• 8+ years of technical experience; must understand network products
• Professional working proficiency in both Spanish and English; must be able to conduct meetings and draft technical documents in both languages
• Ability to travel internationally, providing on-site consulting work to clients
• Ability to manage multiple projects utilizing strong planning and organizational skills
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
• Analytical nature with the ability to solve complex business issues
• Basic understanding of product development and engineering processes.
• Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry Certifications

Your Rewards & Well-being:

We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, ²⁴⁄₇ virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our 401K Matching Plan and share in the company’s success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let’s start building together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [email protected].

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.