Job Description
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
Mitratech seeks a highly motivated individual with a positive attitude, a solid dedication to hard work, and the ability to drive continuous improvement within the billing processes. As the billing lead, you will oversee our billing operations to ensure our invoicing is accurate, timely, and compliant with regulatory standards.
Essential Duties & Responsibilities:
- Lead and develop a team of billing specialists and oversee project coordination and completion.
- Oversee daily operations of the billing department, ensuring accurate and timely invoicing, account reconciliations, and customer query resolution.
- Lead, train, and mentor billing staff, promoting a culture of high performance, continuous improvement, and exceptional customer service.
- Collaborate with sales, customer service, and accounting teams to implement billing solutions that meet business needs and customer satisfaction.
- Develop and enforce internal controls to ensure billing accuracy, compliance with regulations, and timely account receivable collections.
- Monitor and report on crucial billing metrics, identifying trends, and implementing actions to improve processes and reduce errors.
- Manage customer disputes and inquiries related to billing, ensuring issues are resolved promptly and professionally.
- Work alongside the cash and collections team to resolve customer escalations.
- Additional tasks as assigned by the manager.
Requirements & Skills:
- Minimum of 5 years of experience in billing or a related financial role
- Minimum of 2 years in a supervisory or leadership role
- Strong understanding of billing processes, accounts receivable, and cash application
- Proficiency in accounting software and MS Office, especially Excel, is required.
- Excellent customer service orientation and interpersonal skills.
- High proficiency or fluency in English - written and verbal.
- Superior critical thinking, analytical, and problem-solving skills.
- Superior attention to detail and accuracy.
- Proficiency in NetSuite and Salesforce billing preferred.
Education:
- Bachelor’s degree in finance, accounting or business-related discipline preferred.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
