Job Description
Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.
Responsibilities:
- Manage inbound and outbound calls while providing quality customer service and using effective communication
- Answer 50-70 incoming calls per 8-hour shift
- Process new and refill prescription orders
- Fax and/or call veterinarians for refill requests
- Check voicemail and return customer calls
- Collaborate with pharmacists and other colleagues to ensure effective and efficient customer serviceInform patients of tracking status on their orders
- Check and verify invoices/charges
- Scan and file orders in appropriate folders
- Read and understand prescription orders
- Navigate multiple internal computer systems
Qualifications:
- You must be a certified Pharmacy Technician
- You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus.
- You have a customer-focused (and in our case, a pet-focused!) mindset
- You thrive in a fast-paced work environment
- You are able to remain in a stationary position (sitting/standing) for prolonged periods of time
- You are able to move boxes holding medications weighing up to 25lbs
- You have excellent communication skills - both written and verbal - and are a collaborative, team-player
- You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
- You have the ability to learn and adapt to new processes and procedures
- You constantly strive to “wow” clients and patients
- You have a strong sense of ownership and accountability
- You are scrappy and resourceful
- You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary
- You have flexibility to work nights, weekends, and holidays
- MUST LOVE PETS!
$21 - $24 an hour
Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we’re able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!
We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at [email protected] or call 929-207-2659.
Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
