Job Description
About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Customer Success & Solutions Engineering Team
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.
You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role
Our SEs are inquisitive, collaborative, and able to articulate the technical capabilities of Mixpanel to developers and product managers, while also helping communicate business value to stakeholders.
In your first month, you’ll ramp on Mixpanel’s features, functionality, and implementation patterns. You’ll shadow customer calls and demos with Sales Engineers and Account Executives while learning how to position Mixpanel effectively. You’ll also become familiar with Mixpanel’s internal tools and processes.
Within your first three months, you’ll begin supporting active deal cycles alongside Account Executives and senior SEs. You’ll assist with technical discovery, contribute to demos, and help evaluate customer use cases. You’ll also start engaging with customer stakeholders to understand their goals and how Mixpanel can support them.
Over time, you’ll take ownership of defined portions of the sales cycle, including delivering standard demos, supporting technical validation, and contributing to proof-of-concept projects. You’ll help scope and execute these projects with guidance—supporting areas like data ingestion approaches, instrumentation, and success criteria.
Responsibilities
- Support Sales Engineers and Account Executives in deal cycles, contributing to technical discovery and solution design
- Deliver standard and semi-customized product demos to prospects
- Assist in qualifying customer use cases and identifying opportunities where Mixpanel can provide value
- Contribute to proof-of-concept projects, including setup, execution, and documentation of results
- Provide guidance on implementation best practices, including instrumentation and data structure
- Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure a smooth customer experience
- Build relationships with customer stakeholders and respond to technical questions
- Capture and share customer feedback with internal teams to inform product improvements
We’re Looking For Someone Who Has
- Ability to communicate with both technical and non-technical stakeholders
- Some experience supporting technical sales cycles, customer implementations, or consulting engagements
- 3+ years of experience in Sales Engineering, Customer Success, Solutions Consulting, or a related role
- Working knowledge of data concepts such as SQL, event tracking, or analytics tools
- Familiarity with databases or cloud data warehouses (e.g., Snowflake, BigQuery, Redshift)
- Strong problem-solving skills with the ability to work on moderately complex, well-defined problems
- Solid communication and presentation skills
- Ability to manage multiple workstreams with guidance
- Interest in learning and applying new technologies, including AI tools
- Willingness to travel as needed
#LI-Hybrid
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
