Job Description
The Role
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will ensure all B2B retail customers are paying for their delicious meals within the required payment terms, while supporting our clients with any queries to ensure their experience is seamless and they want to come back for more, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don’t meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Report to the ANZ Accounts Receivable Manager
- Action email inbox and account manager enquiries and respond within 24 hours
- Allocate daily receipts and ensure timely and accurate cash application
- Reconcile customer accounts and investigate discrepancies between invoices, payments, and credit notes
- Maintain accurate and up-to-date customer account records in the ERP system
- Implement best practice collection tactics, following up with customers on overdue payments by phone and email
- Lodge proof of debt for accounts in Administration
- Inform internal stakeholders of any high-risk customers who may be placed on stop supply
- Contribute to the development of policies, procedures and processes
- Support on identifying gaps in processes or controls and work with your manager on implementing appropriate solutions
- Invoice our B2B partners
- Work closely with all members of the AR team, ensuring as a team, all functional targets are met
What you’ll bring
- Experience in accounts receivable or a similar field (customer service, debt collection)
- Intermediate skills in Excel
- A people person with high energy, a positive mindset and excellent customer service skills
- Proactive in your approach to work - you take the initiative to identify opportunities and propose solutions
- Strong interpersonal skills and ability to influence with internal and external clients
- Professional communication skills, both written and verbal
- Self-motivated, a team player and have a strong desire to learn
- Excellent analytical and problem-solving ability
- High level of resilience, professionalism, and work ethic
- Approachable, energetic and flexible in approach
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family’s peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you’ll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
#hcgreenhouse
