Job Description
🚀 Ready to Make an Impact? Join MORO TECH!
MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise.
Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry.
Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect!
The impact of the role:
The IT Support Engineer provides advanced IT support and troubleshooting to end users, ensuring stable, reliable, and efficient IT operations. This role requires strong technical expertise, a high degree of autonomy, and ownership of small‑scale initiatives. The successful candidate will build trusted relationships with internal customers by understanding and challenging requirements, proposing alternative solutions, and delivering value‑driven outcomes rather than product‑centric fixes.
On a given day, an IT Support Engineer will:
- Act as the first point of contact for IT incidents and service requests, providing advanced technical support to end users
- Diagnose and resolve hardware, software, network, and peripheral issues using onsite and remote troubleshooting techniques
- Install, configure, and maintain standard and customized applications, including software licensing (renewals, updates, upgrades)
- Manage printers, scanners, and plotters, coordinating with vendors for maintenance and hardware replacement
- Administer Active Directory, including user accounts, permissions, security settings, and Group Policies
- Develop and maintain Windows scripts and automation to improve system efficiency and reliability
- Create, deploy, and support application packages and workstation fleets using SCCM and Intune
- Support Virtual Desktop Infrastructure (VDI), including VMware VM builds, snapshots, and resource allocation
- Use ITSM tools (ServiceNow, JIRA, or similar) for incident management, service requests, and workflow tracking, with effective daily planning and prioritization
- Take ownership of small‑scale projects, manage IT assets end‑to‑end, and apply Lean principles to optimize IT processes and service delivery
In order to be successful in this role you will need:
- Proven experience in IT support or helpdesk roles
- Strong hands‑on knowledge of: Active Directory, Windows OS and Windows scripting, SCCM / Intune, and VDI environments
- Experience working with ITSM tools such as ServiceNow or JIRA
- Ability to work independently, take initiative, and manage priorities effectively
- Strong communication and customer service skills
- Process‑improvement mindset with a collaborative, knowledge‑sharing approach
Nice to have:
- Experience with designing, implementing and managing complex and reliable data pipeline architectures.
- Experience with integrating machine learning models or AI algorithms into DevOps workflows (MLops)
- Understanding of big data technologies such as Apache Hadoop, Apache Spark, or distributed data processing frameworks, and experience with integrating them into DevOps workflows for data-driven applications.
About the team:
Our Engineering Team is a dynamic group of skilled professionals who design and deliver tech solutions for our B2B clients. You’ll find us working in cross-functional squads, typically composed of software engineers with diverse specializations, a dedicated Product Owner, and often a UX/UI designer, all focused on delivering high-quality, client-driven solutions through agile collaboration.
We stay at the forefront of technology—using cloud platforms, data analytics, and modern development frameworks—while fostering a culture of learning and knowledge sharing.
Perks that match your passion:
At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.
đź’° Your Expertise Rewarded
- A competitive compensation package that grows with your impact.
- Annual Performance and Salary Reviews to celebrate your progress.
⚡Supporting Your Daily Success
- Monthly Meal Vouchers to fuel your creativity.
- Premium Private Health Coverage for you and your family.
- Extra vacation days to recharge and explore.
🌱 Never Stop Growing
- Yearly training budget to master new skills.
- Cutting-edge tech setup with optional upgrades to customize your gear.
- Structured growth plans and regular progress check-ins.
🌍 Work Without Borders
- Location-fluid culture with work-from-anywhere flexibility.
- Modern workspaces designed for collaboration, open for visits as often as you like.
- Flexible working hours to accommodate your productivity peaks.
Please note that benefits may vary based on the location.
A glimpse at our principles:
We move at the speed of culture. We are always evolving, staying relevant through agility and an entrepreneur spirit.
We feel comfortable with the unknown. Innovation requires embracing uncertainty, and we do so with confidence and creativity.
We act with passion. Whether we’re achieving our goals or learning from a failure, we do it passionately.
We enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person’s individuality so that people can bring their whole selves to work.
