Job description
Company Description
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.
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Job Description
The Global Payment Services (GPS) team is responsible for the timely and accurate processing of all payments across MUFG Investor Services globally. With a presence in Kuala Lumpur, Limassol, Dublin, Halifax, and Toronto, the team collaborates to deliver a seamless payments experience to clients and internal stakeholders.
As a Senior Associate Director, you will play a critical leadership role within GPS, working closely with the Director, GPS, and partnering with stakeholders to execute strategic initiatives and ensure operational excellence while contributing to global initiatives. This position offers senior leadership exposure, with responsibilities spanning global projects, process optimization, technology adoption, and team development.
Key Responsibilities
Leadership
- Manage and lead a growing team of payment operations professionals, providing coaching, development, and performance management.
- Support the formulation and execution of department strategy, partnering with stakeholders, contributing to the success of the global GPS team.
- Drive a culture of openness, collaboration, and continuous improvement within the team.
- Represent the local team on global projects and co-lead workstreams, ensuring alignment with strategic objectives.
- Own migration projects and assist as required to ensure smooth execution in line with the global roadmap.
- Build and maintain strong relationships with internal and external stakeholders.
- Actively mentor emerging leaders within GPS to build a strong succession pipeline.
Functional Responsibilities
- Responsible for payment operations lifecycle, including capture, processing/settlement, and investigations.
- Ensure adherence to internal controls, regulatory and market requirements, and industry best practices.
- Act as a senior escalation point for critical issues, ensuring timely resolution and communication to senior stakeholders.
- Liaise with clients, investment managers, and internal teams (Treasury, Banking Operations, Client Operations) to ensure deliverables are met.
- Maintain audit readiness and ensure robust risk management frameworks are in place.
Strategic & Continuous Improvement
- Collaborate on global initiatives such as payment system upgrades, process improvements, new product launches, and cross-functional projects aimed at optimizing payment processing and client experience.
- Champion technology adoption and automation initiatives to enhance STP rates and operational efficiency.
- Identify opportunities to enhance efficiency, accuracy, and strengthen risk controls in payment processes.
- Ensure procedures remain current and compliant with firm standards and regulatory requirements.
- Stay informed of industry best practices, regulatory updates, and emerging technologies.
- Leverage data to identify trends, risks, and opportunities to streamline the operating model.
- Define and monitor KPIs to measure operational performance and drive continuous improvement.
- Contribute to resource planning and budgeting for GPS operations to ensure scalability and cost efficiency.
Qualifications
- 8–10 years of payment processing experience, preferably within a global banking environment.
- 7+ years of people management experience with a proven track record of leading high-performing teams.
- Strong knowledge of international payment processes, clearing and settlement mechanisms.
- Deep understanding of regulatory requirements (AML, KYC) and risk management.
- Excellent analytical, problem-solving, and data-driven decision-making skills.
- Strong interpersonal, communication, and negotiation abilities.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Proficiency in MS Office (advanced Excel skills preferred).
- Familiarity with global payment systems, online banking platforms, and SWIFT payment processing (MX experience is an advantage).
- Exposure to Transfer Agency and Fund Accounting payment activities is a plus.
Additional Information
What’s in it for you to join MUFG Investor Services?
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
So, why settle for the ordinary? Apply now for a Brilliantly Different career.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.
This role is being hired to fill an existing vacancy.
We are an equal opportunity employer.
At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements. All AI recommendations are reviewed by our recruitment team before any decisions are made.
