Job Description
Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
#LI-Hybrid
Job Description
We are seeking an analytical professional to join our Global Payment Services (GPS) team as a Senior Associate in our operations group. Global Payment Services (GPS) is responsible for the accurate, timely, and secure processing of all payments across MUFG Investor Services, with teams located in Kuala Lumpur, Limassol, Dublin, Halifax, and Toronto that collaboratively manage the end-to-end payment lifecycle on a global scale.
The Senior Associate plays an important role in executing daily payment processing activities while maintaining strong control standards, supporting operational stability, and contributing to ongoing improvements. This role is responsible for resolving payment exceptions, liaising with stakeholders, and supporting enhancements that strengthen the GPS operating model across regions.
Key Responsibilities
Operational Execution
- Accurately input, approve, and process payments in accordance with procedures, control requirements, and documentation standards.
- Investigate and resolve payment discrepancies and errors, conducting basic root cause analysis and applying sound judgment.
- Liaise with clients, investment managers, and internal teams to ensure timely and accurate payment execution.
- Adhere to key control expectations including maker checker, LOA, callback verification, and proper recordkeeping.
- Analyze payment and inquiry data to identify recurring issues and operational trends.
- Escalate critical issues or exceptions promptly to senior team members or leadership.
Stakeholder Engagement
- Collaborate with Treasury, Banking Operations, Client Operations, Technology, and other internal partners to ensure operational requirements are met.
- Provide timely, accurate updates to stakeholders, ensuring clear communication during handovers and across regions.
- Represent the local team on select initiatives or working groups, contributing insights from day-to-day operations.
Risk & Controls
- Ensure strict adherence to operational controls, documentation requirements, and regulatory expectations.
- Support the identification of control gaps and assist in remediation efforts.
- Maintain awareness of operational risks and escalate concerns appropriately.
- Continuous Improvement
- Identify opportunities to enhance process efficiency, accuracy, and control strength within payment operations.
- Support development, testing, and implementation of system enhancements, workflow changes, and automation initiatives.
- Maintain current procedures, checklists, and documentation in alignment with firm standards.
- Stay informed of evolving market practices, regulatory updates, and industry trends related to payment processing.
- Assist in identifying and reducing operational friction points by providing practical recommendations.
Ad Hoc Responsibilities
- Support internal and external audit requests, compliance reviews, and related deliverables.
- Contribute to broader GPS initiatives and special projects that enhance the global payments operating model.
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Qualifications
- Strong understanding of global payment processes, including settlement flows and banking connectivity.
- Knowledge of SWIFT payment formatting and field definitions; MX experience is an advantage.
- Proficiency with Microsoft Office, particularly Excel.
- Postsecondary education in finance, accounting, business, or a related field.
- Strong analytical skills with the ability to interpret data and identify meaningful insights.
- Strong communication skills with the ability to manage stakeholder expectations effectively.
- Experience supporting process improvements or operational initiatives is an asset.
- Working knowledge of the fund administration industry is advantageous.
Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.
