Job description
Company Description
About MUFG Investor Services
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.
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Job Description
- Perform and review daily deliverables with accuracy and quality, ensuring compliance with company and department policies and procedures relating to investor registration, dealing, reporting, and cash.
- Monitor and validate work completed by Associates, providing feedback and guidance to maintain high standards and mitigate risk.
- Strive to complete deliverables within Service Level Agreements (SLAs), proactively escalate any client or deliverable issues where required and appropriate.
- Respond to queries from Clients, Investors, Fund Managers, or internal MUFG Departments, ensuring a high-quality standard and timely resolution.
- Participate in regular team check-in meetings/calls, sharing information, ideas, and supporting colleagues to foster a positive team culture.
- Assist in training and mentoring junior team members, promoting best practices and continuous improvement.
- Support management in department initiatives, projects, and risk mitigation activities, contributing insights from operational experience.
- Champion MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients, Openness, and Honesty.
Qualifications
- Diploma or Bachelor’s degree in a business-related field preferred or equivalent relevant experience.
- 2–4 years experience in financial services, fund administration, asset management, banking, or client service.
- Strong knowledge of Investor Services processes and related functionalities.
- Demonstrated experience in client/customer service and operational oversight.
- Advanced computer skills with proficiency in Microsoft Office products; strong Excel skills are an asset.
- Ability to review and validate work, identify risks, and provide constructive feedback.
- Strong organizational skills and attention to detail with the ability to manage multiple priorities.
Additional Information
What’s in it for you to join MUFG Investor Services?
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
So, why settle for the ordinary? Apply now for a Brilliantly Different career.
MUFG is an equal opportunity employer.
