Job Description
Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
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Job Description
Be an integral member of the Investor Operations team’s daily operations, while providing quality client service, and ensuring adherence to company/department policies and procedures.
Key responsibilities:
- Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cash.
- Be a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriate.
- Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard, and provide assistance and guidance to the team members in query responses.
- Through experience, provide guidance to colleagues within the team in daily tasks, processes and deliverables.
- Participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture.
- Support management in department initiatives, projects, risk mitigation.
- Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.
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Qualifications
- Diploma or Bachelor’s degree in a business related field preferred or relevant experience
- 3+ years experience in financial services, fund administration, asset management, banking or client service.
- Demonstrate an ability to problem solve and provide guidance, assistance when required.
- Attention to detail and accuracy.
- Client/customer service experience.
- Knowledge of Investor Services processes and related functionalities.
- Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.
- Time management and organizational skills with ability to prioritize and meet deadlines.
- Professional written and verbal communication skills.
- Demonstrate business logic and risk adverse approach to processes.
- Demonstrate leadership/responsibility within a team in Investor Services, fund administration or relevant industry.
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Additional Information
What’s in it for you to join MUFG Investor Services?
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
So, why settle for the ordinary? Apply now for a Brilliantly Different career.
MUFG is an equal opportunity employer.
