Job Description
Who You Are
You are a hands-on, strategic people leader who excels at building and optimizing high-performing field services teams. You are passionate about operational excellence, scalable service delivery, and ensuring a consistently strong client experience. You enjoy translating strategy into execution—implementing processes, tools, and standards that help teams work more efficiently while maintaining quality and accountability.
You thrive in a fast-paced environment and approach challenges with a practical, solution-oriented mindset. Developing talent matters to you, and you take pride in mentoring managers and individual contributors, closing skills gaps, and preparing your team for growth. You build strong relationships across the organization and with clients, earning trust through reliability, transparency, and results. With a focus on continuous improvement and value delivery, you are ready to make a meaningful impact on Myriad360’s Field Services organization.
About the Role
Myriad360 is seeking a Director of Field Services to lead day-to-day operations, scale service delivery capabilities, and ensure exceptional execution across field services engagements. This role partners closely with senior leadership to implement strategy while maintaining hands-on oversight of team performance, service quality, and client satisfaction.
The ideal candidate brings deep field services expertise, strong people leadership skills, and operational discipline. You will be responsible for standardizing processes, developing talent, and driving performance through metrics, while serving as a key escalation point for clients and internal stakeholders.
Key Responsibilities
Operational & Strategic Execution
- Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans.
- Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality.
- Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting.
Team Leadership & Development
- Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement.
- Identify skills gaps and partner with leadership to design and implement targeted training and development plans.
- Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands.
Operational Excellence & Performance Management
- Standardize workflows and operational procedures to improve service delivery and client outcomes.
- Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction.
- Ensure compliance with safety, legal, regulatory, and company standards.
- Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting.
Client Engagement & Escalations
- Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations.
- Lead issue resolution and escalations, maintaining strong client relationships and trust.
- Proactively identify opportunities to improve service delivery and client value.
Security & Compliance
- Complete ongoing security awareness training and comply with company policies.
- Identify and escalate security risks to appropriate leadership and actively support remediation efforts.
- Perform other duties as assigned.
Desired Skills & Experience
- Bachelor’s degree in Engineering, Operations Management, or a related field.
- 10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization.
- 5+ years of people leadership experience, including managing managers or senior technical professionals.
- RCDD or DCDC certification required.
- Strong expertise in IT infrastructure, network solutions, and/or field engineering services.
- Deep understanding of copper and optical cabling methods and standards.
- Proven experience with data center buildouts and large-scale field deployments.
- Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics.
- Strong communication, stakeholder management, and client-facing skills.
- Experience supporting budgeting, forecasting, and margin optimization initiatives.
- Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams.
- Willingness to travel up to 30–40% as needed.
Preferred Qualifications
MBA or Master’s degree.
- Certifications such as PMP, ITIL, Lean Six Sigma, and/or CDCDP.
- Experience supporting enterprise clients in cloud computing, telecommunications, or managed services environments.
- Experience with Nvidia sales or related partner ecosystems.
- Established industry network and experience contributing to talent recruitment efforts.
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $200,000 - $250,000 plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
