Job Description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
Job Title
Commercial Analytics & Operations – Sales Force Effectiveness
Experience
15+ years (Pharma / Life Sciences preferred)
Role Summary
We are looking for a Commercial Analytics & Operations professional with strong experience in Sales Force Effectiveness (SFE), multi-source data analytics and a consulting-oriented mindset. The role requires translating complex commercial data into actionable insights, drive go-to-market (GTM) strategies, executive-ready presentations, and clear points of view (POVs) for pharma leadership teams.
Key Responsibilities
Sales Force Effectiveness (Core)
• Lead SFE analytics including:
o Targeting & segmentation
o Territory alignment & workload optimization
o Call planning, reach & frequency analysis
o Field force productivity and KPI frameworks
• Define and track performance metrics for MRs, FLMs, and SLMs
• Support incentive design, goal setting, and performance benchmarking
Data & Analytics
• Work with diverse commercial data sources including:
o CRM systems (Salesforce, Veeva CRM or other)
o Sales data (IQVIA / internal sales)
o Activity & call data
o Digital engagement data (email, events, campaigns)
o Master Data (HCP, Brick, Territory)
• Perform data validation, reconciliation, and insight generation
• Partner with tech and data engineering teams on data pipelines and dashboards
Consulting & Stakeholder Management
• Act as a trusted analytics advisor to business stakeholders
• Translate business problems into analytical frameworks and solutions
• Lead client / internal discussions, workshops, and requirement discovery sessions
• Provide strategic recommendations backed by data and industry benchmarks
POVs, Storytelling & Presentations
• Build strong POVs on topics such as:
o Field force productivity improvement
o Omnichannel engagement effectiveness
o CRM and SFE maturity models
o Analytics and data modernization
• Create executive-ready presentations (PPT) with clear storytelling
• Present insights and recommendations to senior leadership and clients
Operations & Governance
• Support commercial operations planning and review cycles
• Establish analytics governance, standard definitions, and best practices
• Ensure consistency and scalability of analytics solutions across brands and markets
Required Skills & Experience
Must Have
• 8+ years of experience in Pharma Commercial Analytics / Operations
• Strong hands-on experience in Sales Force Effectiveness (SFE)
• Experience working with Salesforce / Veeva CRM
• Exposure to multiple pharma data sources and commercial KPIs
• Strong consulting and problem-solving mindset
• Excellent presentation and storytelling skills
• Ability to build and articulate clear, data-backed POVs
Good to Have
• Experience in omnichannel analytics and digital engagement measurement
• Exposure to forecasting, MMM, or advanced analytics
• Experience working with global or multi-country pharma teams
• Familiarity with BI tools (Tableau, Power BI, MicroStrategy)
Soft Skills
• Strong communication and stakeholder management skills
• Ability to work in ambiguity and drive structured outcomes
• Business-first thinking with strong analytical rigor
• Comfortable working with senior leadership and client-facing roles
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related fields
