Job Description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience 6+ years
- experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) or Dynamics AX 2012.
- Strong functional expertise in at least 2–3 Finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, Cost Accounting, Asset Leasing, Asset Management, and Project Accounting.
- Proven experience delivering end-to-end D365 Finance implementation projects and Application Management Services (AMS)/production support engagements.
- Strong understanding of core finance processes, including Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), and Plan-to-Produce.
- Experience working in ITIL-based support environments with SLA-driven service delivery.
- Proficiency in preparing Functional Design Documents (FDDs), solution design documents, process documentation, and Root Cause Analysis (RCA) reports.
- Experience using ServiceNow, Jira, or Azure DevOps for incident, problem, and change management.
- Excellent analytical, problem-solving, stakeholder management, and client-facing communication skills.
- Ability to manage multiple priorities across implementation projects and production support environments.
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) certification is preferred.
RESPONSIBILITIES:
- Lead end-to-end Microsoft Dynamics 365 Finance implementation projects from discovery and solution design through go-live and hyper-care support.
- Conduct business process workshops, fit-gap analysis, and solution design sessions with client stakeholders.
- Configure and implement D365 Finance modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Budgeting, Cost Accounting, Asset Leasing, Asset Management, and Project Accounting.
- Prepare Functional Design Documents (FDDs), business process maps, test scripts, user guides, and training materials.
- Collaborate with technical consultants to translate business requirements into technical solutions.
- Support User Acceptance Testing (UAT), deployment activities, and end-user training.
- Mentor junior consultants and provide functional guidance throughout the project lifecycle.
- Provide L2/L3 functional support for live D365 Finance environments and resolve complex production issues.
- Perform root cause analysis (RCA), recommend permanent solutions, and drive continuous system improvements.
- Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow, Jira, or Azure DevOps while meeting SLA commitments.
- Evaluate Microsoft release updates and hotfixes, perform impact analysis, and support regression testing.
- Maintain functional documentation, knowledge articles, runbooks, and support documentation
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
