Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Change Management Specialist
Position Type: Permanent
Location: Remote
SUMMARY:
The Change Management Specialist will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world. As a ServiceNow expert, this specialist will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests The ideal candidate is very detail‑oriented, organized, and comfortable working with wide variety of stakeholders in a large enterprise and is familiar with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks.
PRIMARY DUTIES include but are not limited to:
Support engineers with submitting changes in Service Now, checking for proper templates and detail
Track changes through the entire lifecycle, ensuring they progress per project schedule
Assist in securing change approvals
Follow-up with task owners for timely completion and closure
Monitor SLA compliance for all change activity
Report and escalate risk and issues to Project Managers
Attend CAB calls and track follow-up actions to closure on behalf of the program
Organize and/or chair internal change calls
Support wider in other areas as needed such as updating and monitoring JIRA updates
Support Project Managers as needed updating project documentation, tracking open issues, and equipment shipments when required.
COMPETENCIES:
Excellent organizational skills including attention to detail and multitasking skills
Strong written and verbal communications skills
Excellent client-facing and internal communication skills
The ability to work under pressure and with a sense of urgency to deadlines
The ability to multi-task, prioritize and effectively manage one’s time
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
Proven work experience in in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following structured, ITIL-aligned processes
Excellent client-facing and internal communication skills
Strong knowledge of Microsoft Office (Excel in particular), with JIRA experience preferred
Bachelor’s Degree in appropriate field of study or equivalent work experience
Experience with project management software tools preferred
📩 Interested candidates may share their updated resumes to:
[email protected] / [email protected]
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